Business Support Specialist

Responsibilities Provides technical support to customers and/or employees via telephone, fax, email, text or other web/internet media regarding technical aspects of assigned products. Answers questions about installation, operation, configuration, customization and usage of assigned products. Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. Escalates complex problems to senior level Customer Technical Support Specialist or Supervisor. Strong organizational skills, with attention to detail and ability to prioritize workload. Capacity to think and solve problems independently within a changing environment while being customer focused and building solid relationships. Strong interpersonal and business communication skills, both written and verbal. Ability to manage time effectively, make decisions and work independently within a team atmosphere. Proficient in Microsoft Office Suite of products, including Outlook, OneNote, Teams, Excel, PowerPoint, and Word. Experience monitoring and responding to metrics, resulting in a path of continual improvement. Proficient with Microsoft Power BI or similar advanced reporting tools. Ability to follow through with tasks/projects to successful completion. Requirements 1+ years of experience in Customer Service and Technical Support High School diploma or GED Strong written and verbal communication skills Previous experience in SAP preferred Proficient with MS Word, Excel, and PowerPoint Ability to work extended hours to meet business demands Ability to obtain LEAN certification Ability to read, write and communicate in Spanish, preferred #J-18808-Ljbffr