Senior Program Analyst (Remote)

United States Suitability/Public Trust Fully remote Project/Program Management Overview GovCIO is currently hiring for a Senior Program Analyst to support enterprise observability and logging services programs supporting critical federal operations. This position provides programmatic, operational, and process support for large-scale Splunk and enterprise logging initiatives, ensuring effective coordination between technical teams, stakeholders, and government customers. The Senior Program Analyst supports Agile delivery processes, change management activities, requirements tracking, documentation development, operational reporting, and program governance activities while helping ensure successful execution of sustainment and modernization efforts. This position will be fully remote within the United States. Responsibilities The Senior Program Analyst serves as a key member of the program management team supporting enterprise logging, monitoring, and observability services. This role coordinates Agile delivery activities, facilitates communication between technical and business stakeholders, manages program documentation and operational processes, and helps ensure engineering teams remain aligned with program priorities and customer requirements. The analyst supports sprint execution, change management, requirements management, operational reporting, and process improvement activities in support of enterprise Splunk and Elastic services and related modernization initiatives. Design and configure a SharePoint site for use by various stakeholders Coordinate training for stakeholders to use Elastic Coordinate Agile sprint activities, daily standups, planning sessions, retrospectives, and backlog management activities. Support development, review, refinement, and tracking of user stories, requirements, and work items. Monitor and track program activities to ensure alignment with schedules, priorities, and customer requirements. Support change management processes, including coordination, documentation, and tracking of infrastructure and application changes. Collaborate with engineering teams to ensure completion of operational deliverables, documentation, and process requirements. Develop, maintain, and update SOPs, process documentation, implementation guides, and other program artifacts. Support operational reporting, metrics collection, dashboards, and program status reporting. Assist with ServiceNow workflow management, process coordination, and operational support activities. Support onboarding and offboarding activities for program personnel. Coordinate training, knowledge management, stakeholder communications, and user engagement activities. Maintain program records and artifacts within Jira, ServiceNow, SharePoint, and other collaboration platforms. Support sustainment and modernization initiatives involving enterprise logging, monitoring, and observability services. Provide backup support for Scrum Master, Product Owner, and other program management functions as required. Collaborate with government stakeholders, program leadership, and technical teams to ensure successful program execution. Qualifications Required Skills and Experience: Bachelor's with 2-5 years (or commensurate experience) SharePoint configuration and design Must have the ability to understand enterprise logging and cloud systems. Needs to be able to proactively identify gaps in training and provide feedback to the training team Excellent skills working with customers and stakeholders Experience supporting Agile teams, sprint planning, backlog management, and work tracking activities. Experience using Jira, ServiceNow, or similar project and workflow management tools. Experience supporting change management and operational process improvement activities. Experience developing and maintaining SOPs, process documentation, reports, and program artifacts. Strong organizational, communication, and stakeholder coordination skills. Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Teams Clearance Required: Ability to obtain and maintain a Suitability/Public Trust clearance. Preferred Skills and Experience: Certified Scrum Master (CSM), PMP, PMI-ACP, or similar certification. Extensive ServiceNow administration or operational experience. Experience supporting federal government programs. Experience supporting IT operations, cybersecurity, infrastructure, or observability programs. Familiarity with ITIL processes and service management practices. Experience supporting training, knowledge management, and stakeholder engagement initiatives. Posted Salary Range USD $61,850.00 - USD $80,000.00 /Yr. Company Overview GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? What You Can Expect Interview & Hiring Process If you are selected to move forward through the process, here's what you can expect: During the Interview Process Virtual video interview conducted via video with the hiring manager and/or team Camera must be on A valid photo ID must be presented during each interview During the Hiring Process Enhanced Biometrics ID verification screening Background check, to include: Criminal history (past 7 years) Verification of your highest level of education Verification of your employment history (past 7 years), based on information provided in your application Employee Perks At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: Employee Assistance Program (EAP) Corporate Discounts Learning & Development platform, to include certification preparation content Training, Education and Certification Assistance* Referral Bonus Program Internal Mobility Program Pet Insurance Flexible Work Environment *Available to full-time employees Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. #J-18808-Ljbffr GovCIO