Operations Specialist

Job Title

Job Description

Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity

Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You'll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status.

This role is eligible to participate in the Company's Long-Term Incentive Plan (LTIP), providing the opportunity for equity grants in the form of restricted stock units that vest over time to align your success with the Company's long-term growth.

Part and Full Time Benefits Eligibility

• Medical, Dental, Vision insurance
• 401(k)
• Associate assistance program
• Employee discounts
• Referral program
• Early access to earned wages for hourly associates (outside of CA)
• Optional voluntary benefits including ID theft protection and pet insurance

Full Time Only Benefits Eligibility

• Paid Time Off
• Paid holidays
• Company provided life insurance
• Adoption benefit
• Disability (short and long term)
• Flexible Spending Accounts
• Health Savings Account
• Optional life and dependent life insurance
• Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan
• Tuition reimbursement

Base pay in range will be determined by applicant's skills and experience. Full-time associates in role are also eligible for an annual bonus incentive. Temporary associates are not benefits eligible but may participate in the company's 401(k) program.

Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.

The application window is anticipated to close within 30 days of the date of the posting.

Responsibilities

Assists directors of CCRC's, retirement communities or assisted living residences with supervision and management on a temporary, extended or as needed basis. May be assigned to a residence during a management vacancy, start up, acquisition, vacations, and leaves of absence or may support a Regional Vice President with a special project, etc. Functions in multiple roles to include supervising, quality assurance, training, regulatory matters and direct resident care as needed. Conducts operations in a manner consistent with value drivers and strategic initiatives to uphold and improve customer satisfaction, associate satisfaction, occupancy, culture, and operational effectiveness.

1. Assists in the recruitment and retention of qualified staff and in the development and maintenance of a positive and supportive team atmosphere. May interview and recommend hiring qualified associates.
2. Provides assistance in the areas of marketing, outreach, resident admissions, resident assessments and discharge procedures.
3. May assist with and/or conduct associate performance reviews.
4. May assess the training needs for staff, and provide training as needed.
5. May assist in the resolution of budget discrepancies and variances.
6. Works to resolve issues identified by residents and/or their family members.
7. Ensures residence building and grounds are clean, free of trash and litter, and maintained in good repair. May perform routine safety inspections and ensure OSHA regulations for a safe work environment are followed.
8. May assist healthcare management team to organize, develop, and conduct service plan reviews; supervises the maintenance of resident charts; reviews documentation performed by resident care staff.
9. Manages subordinate supervisor(s) who supervise resident care, marketing, food service, housekeeping and maintenance staff. Is responsible for the overall direction, coordination, and evaluation of these units.

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

Qualifications

Education and Experience Bachelor's degree (B. A.) from four-year college or university and three to five years related experience and/or training; or equivalent combination of education and experience.

Certifications, Licenses, and Other Special Requirements Must have a valid driver license and access to a private vehicle for business use. Must be licensed according to state requirements. Position is 100% travel; must be able to travel by air on company business, as required by the responsibilities and expectations of the job. Schedule will require ten (10) days worked followed by four (4) days off.

Management/Decision Making Uses strong analytic skills and an in-depth understanding of the organization and the business in order to handle arising problems and issues. Makes recommendations regarding overall business improvement and function of community.

Knowledge and Skills Has an advanced knowledge of the organization, industry, and a functional discipline. Extensive understanding of technical areas gained through experience and used to complete and/or oversee assignments. Familiarity with Microsoft software preferred.

Physical Demands and Working Conditions

• Standing
• Walking
• Sitting
• Use hands and fingers to handle or feel
• Reach with hands and arms
• Stoop, kneel, crouch crawl
• Talk or hear
• Ability to lift: up to 25 pounds
• Vision
• Requires interaction with co-workers, residents or vendors
• Possible exposure to communicable diseases and infections
• Potential injury from transferring, repositioning, or lifting residents
• Exposure to latex
• Possible exposure to blood-borne pathogens
• Possible exposure to various drugs, chemical, infectious, or biological hazards
• Requires Travel: Frequently

Brookdale is an equal opportunity employer and a drug-free workplace.