Customer Service Lead RV, CA

The Customer Service Lead (CSL) at Dunn‑Edwards assists the store management team with ensuring a distinctive shopping experience for all guests and executing store operations during scheduled shifts. Responsibilities include modeling outstanding customer service and selling skills, allocating staff and resources to keep the sales floor stocked, organizing sales floor and stock areas, and building trusted partnerships with our painting professionals. In the absence of the Store Manager and Assistant Store Manager, the CSL takes full responsibility for all store operations. CSLs interact with customers via phone and in‑person to offer expert advice, process and complete transactions, and uphold Dunn‑Edwards’ store vision of fast and reliable service. CSLS continually learn about the industry, products, and services through the Dunn‑Edwards Learning Network and various job certification programs to assist in answering questions and making proper recommendations, building a foundation for advancement opportunities as Dunn‑Edwards grows. ESSENTIAL DUTIES AND RESPONSIBILITIES Make a connection with customers, ask questions about their project, then give options and advice on meeting those needs. Ensure product delivery meets both Dunn‑Edwards’ and customers’ quality and service expectations. Conduct self in a professional manner – always acting as a positive extension of the Dunn‑Edwards brand. Efficiently take customer orders through various methods (email, phone, in‑person) and process them through point‑of‑sale. Adhere to and assist the Store Management team with compliance to company safety and regulatory standards at all times. Utilize basic computer skills for functions including opening and closing store procedures. Clean and maintain all areas of store and equipment as assigned. Assist with maintaining proper merchandise inventory levels. Communicate clearly, both written and verbal. Stock and merchandise products according to planogram. Meet expectations of core competencies related to the position: accountability, attention to detail, customer focus, decision making, people development. Perform specifically assigned job duties at, or below, current classification, including tinting paint. Perform additional duties as assigned. Legally drive company vehicle. SUPERVISORY RESPONSIBILITIES Although no subordinates report to this position, the CSL often serves as shift supervisor when opening and/or closing and must direct store associates during these times. EDUCATION AND OR EXPERIENCE Minimum: Four years of high school with diploma or GED equivalent. Previous experience in a shift supervisory role is a plus. LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Read and write English for safety purposes. Bilingual is a plus. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure; compute percentages; analyze report data and statistics. Operate point‑of‑sale computer system and complete cash transactions accurately. REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Interpret written, oral, diagram, or schedule instructions. CERTIFICATIONS, LICENSES, REGISTRATIONS Valid driver’s license is required. AVAILABLE BENEFITS Health insurance, dental insurance, vision insurance, vacation and holiday pay, paid sick time, 401(k) program with company match (benefits vary for part‑time employees). STORE AND OUTSIDE SALES Positions may have physical requirements: lifting items weighing 5 to 75 pounds, using electronic equipment (computers, point of sale devices, communication devices), driving a large delivery truck/vehicle, climbing ladders, walking on uneven surfaces, standing for long periods, using a respirator, interacting with customers face‑to‑face and by telephone. Job description is subject to change; responsibilities may change accordingly. Opening shifts may start as early as 5:00 am; closing shifts may end as late as 6:30 pm. Workdays vary, and some locations are open 7 days per week. Position is full‑time. EQUAL OPPORTUNITY EMPLOYER Drivers License Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr