Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• 4 Day Work Week
• Gym Membership
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:
Our agency opened in June 2020 and has grown into a team of nine, including the agent. Before becoming an agency owner, he worked in a State Farm office and was driven by the goal of building a business, leading a strong team, and creating meaningful earning opportunities.

We stay actively involved in the community through local events, car shows, partnerships with Big Brothers Big Sisters, and sponsoring youth sports.

For our team, we offer a unique 4-day work week, a gym membership, 401(k), health benefits, and a strong emphasis on work-life balance.

Our office culture is energetic, goal-oriented, and growth-focused. We’re looking for someone who is motivated, driven, and excited to be part of a team that works hard, earns well, and stays connected to the community.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Dexter Smith - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.