Patient Care Coordinator

Job Description

Job Description

Patient Care Coordinator - Orthopedic Clinic
*This is a completely back-office role – NOT patient facing*

Type:  Temp-to-perm

Schedule: 40-hours per week, must be flexible to work 8-hour shifts during the hours of operation, must work 1 late shift per week

Hours of Operation
Monday 7AM-7PM
Tuesday 7AM-7PM
Wednesday 7AM-7PM
Thursday 7AM-5PM
Friday 7AM-5PM

Requirements: 

• High school diploma or equivalent
• 3+ years of Patient Care Coordinator / related experience
• EMR experience (practice uses eClinicalWorks, NaviNet, Helio – training provided)
• Orthopedic/Pain Management experience highly preferred

Responsibilities:

• Triage and manage calls from patients/pharmacies/insurance companies and other facilities
• Schedule patient appointments
• Complete online insurance verification
• Follow up with patients regarding missed appointments
• Ensure patients have completed prescribed testing (imaging, labs, etc.) and have follow-up appointments schedule with their physicians
• Ensure all documents are properly completed by their physicians
• Prepare forms as requested by patients such as disability, MVA, etc.
• Handle all attorney requests for their legal documents
• Manage authorizations for motor vehicle and workers comp patients
• Monitor webchat via Snap Engage daily and respond to appropriate parties
• Manage calls from hospitals and physician offices and route calls to appropriate parties
• Handle and coordinate the doctors’ daily schedules, including their calendars
• Create electronic medical notes including general notes and telephone encounters as necessary
• Inform patients about the practice CDC guidelines and requirements
• Interact with other departments within the organization
• Work as a liaison between patients and providers
• Perform other duties as requested by management

...Pay Statement and Pay Transparency Laws: rate of pay listed is on a per hour basis. You will be entitled to health insurance once employed for 60 days and you must work 30 hours per week, on average, per month to enroll and maintain health insurance through Complete Staffing Solutions. Once both qualifiers are met you must complete the enrollment packet and your benefits will start on the first of the subsequent month. ..It is our policy to provide equal employment opportunity to all individuals regardless of race, color, sex, sexual orientation, religion, disability, age, veteran status, ancestry, national or ethnic origin or any other legally protected class. We are committed to a diverse workforce. We value all employees' talents and support an environment that is inclusive and respectful. We are strongly committed to this policy, and believe in the concept and spirit of the law.#ZIP