Clinical Operations Coordinator (RN), PSN Hub

Clinical Operations Coordinator (RN)As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AAThe Clinical Operations Coordinator (RN) supports acute patient access activities within the Patient Stewardship & Navigation (PSN) Hub, including transfer coordination, provider consult triage, and tele-care facilitation. This role collaborates with referring providers, receiving teams, capacity management, and operational partners to ensure efficient coordination, accurate documentation, and timely communication across patient access workflows. The Coordinator applies clinical judgment to support triage decisions, facilitates coordination across teams, and contributes to safe and effective patient movement within a 24/7 operational environment.Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.ResponsibilitiesEssential FunctionsCoordinates incoming patient transfer, consult, and tele-care requests from referring providers and external facilitiesGathers and documents patient clinical information to support triage, routing, and placement decisionsApplies clinical judgment to assist in determining appropriate level of care and service lineFacilitates communication between referring providers, receiving physicians, and operational teams to support timely decision-makingSupports coordination of patient transfers, including prioritization based on clinical urgency and operational factorsCoordinates and facilitates tele-care encounters, including initiation, provider connection, and documentationDocuments all interactions and patient information accurately in designated systems (e.g., EPIC, PACS, Smart Web, Teams, and related platforms)Maintains ongoing communication with internal and external stakeholders to ensure continuity and follow-through of patient access workflowsMonitors patient status and communicates updates or escalation needs to appropriate teams as requiredCollaborates with capacity management, hospital operations, and service line leadership to support patient flow and throughputParticipates in data tracking and reporting activities related to transfer, consult, and tele-care workflowsProvides support for process improvement initiatives and workflow optimization within the PSN HubAssists with onboarding, training, and support of team members as assignedAt the discretion of department operational and patient care needs, this position is required to work rotating schedules, which may include variable hours, weekends, nights, and holidays to meet the staffing and patient care demands of a 24/7 complex health system. Regular, reliable, and punctual attendance during assigned shifts is considered an essential function of the role.Knowledge / Skills / AbilitiesStrong clinical assessment and triage skills in high-acuity or fast-paced environmentsAbility to prioritize multiple tasks and manage competing demands in real timeEffective verbal and written communication skills with providers and interdisciplinary teamsAbility to function effectively in high-pressure situations requiring rapid decision-makingKnowledge of clinical documentation standards, privacy regulations (HIPAA), and patient confidentiality practicesProficiency in electronic systems and platforms used to support patient coordination (e.g., EPIC, PACS, Teams)Strong organizational skills and attention to detailAbility to collaborate across departments and work effectively within a team environmentQualificationsRequiredMinimum 3–5 years of clinical experience in an acute care setting (e.g., ICU, ED, or equivalent)Bachelor of Science in Nursing (BSN)Licenses RequiredCurrent RQI Healthcare Provider eCredential through the University of Utah Health RQI system. The eCredential is to be obtained within 30 days of hire.Current license to practice as a Registered Nurse in the State of Utah, or obtain one within 90 days of hire under the interstate compact if switching residency to State of Utah. Must maintain current Interstate Compact (multi-state) license if residency is not being changed to Utah.* Additional license requirements as determined by the hiring department.Qualifications (Preferred)PreferredExperience in transfer center, access center, acute patient placement, or hub operations within a high-acuity clinical environmentMaster of Science in Nursing (MSN) or enrollment in graduate nursing programCertification in care coordination, case management, or nurse navigation (e.g., ACM, CCM, ANCC board certification)Demonstrated experience working across multi-site or regional care networks in an acute or critical care contextExperience with telemedicine platforms and virtual acute care coordinationWorking Conditions and Physical DemandsEmployee must be able to meet the following requirements with or without an accommodation.This position involves light work that may exert up to 20 pounds and may consistently require light work involving lifting, carrying, pushing, pulling or otherwise moving objects.Physical RequirementsCarrying, Climbing, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Non Indicated, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Tasting or Smelling, Walking University of Utah Health