Design Room Coordinator

Job Description

Job Description

Walter Pine Floral Studio

Design Room Coordinator

Position Type: Part-Time. 20-32 hours per week on average, with additional hours during the holiday season. Weekend availability required.
Location: Walter Pine Floral Studio

About the Role

Walter Pine is seeking a creative and highly organized self-starter with a positive attitude and a love for flowers and plants. The Design Room Coordinator plays a key role in ensuring smooth daily operations in our design room, overseeing order flow, coordinating deliveries, and supporting our floral team. Retail and customer service experience are strongly encouraged, and a foundational knowledge of flowers and plants is preferred.

Key Responsibilities

Order & Workflow Coordination

• Organize and prioritize daily orders, ensuring timely completion of business deliveries and early pickups
• Strategize delivery routes and coordinate details with drivers or courier services
• Manage the flow of orders from the design room for pickups and deliveries
• Keeping Shopify, Zapiet & Shipday current with order status. (Marking orders ready, fulfilled)

Design Room & Inventory Support

• Assist with flower processing and vase preparation
• Prepare order packaging, cards, labels, and wrap details for outgoing orders
• Partner with the Design + Shop team to maintain floral availability and Grab & Go selection standards
• Work alongside the Design Room Manager and Lead Florist to ensure floral and supply orders are placed ahead of holidays, weddings, and events
• Help maintain design room organization, cleanliness, and restocking of both design room (upstairs) and design/packaging storage areas in basement.
• Complete a weekly packaging inventory and identify and reorder when levels hit reorder numbers

Customer & Team Communication

• Answer phone calls and process floral orders
• Communicate with the Shop team regarding daily pickups, floral availability, and Grab & Go status
• Contact customers for order pickups, special requests, or subscription follow-ups as needed
• Provide product knowledge and assistance to customers in the shop
• Support plant care, including watering, spritzing, pruning, and potting as needed
• Relay customer feedback and process insights to management to support continuous improvement

Preferred Skills, Qualifications, and Attributes

• Exceptional organizational skills with keen attention to detail and the ability to prioritize tasks efficiently
• Strong communication skills , including comfort with phone interactions and the ability to engage with customers in a warm, professional manner
• Tech-savvy with experience using Google Workspace (Drive, Excel) and POS systems such as Shopify or Square
• Ability to multitask and stay composed in a fast-paced environment while delivering a high level of customer service
• Self-motivated and proactive , able to anticipate needs, identify tasks, and work independently without constant direction
• Outstanding interpersonal skills , with a natural ability to connect with people and create a welcoming experience
• Building rapport —ideal for fostering relationships with our broad network of regulars and “Pine Pals”
• Brand ambassador , this role frequently serves as the first point of contact for customers and clients

Additional Details

• Availability needed: Tuesday–Saturday, 10 AM–5/6 PM
• Reports to: Design Room Manager
• Collaborates with: Lead Florist, Florists, and Shop Manager

Other Notes

Floral design experience is not required, but the role may include training in basic floral techniques based on the individual’s interest. The primary focus of this position is on operations, organization, and logistics management to ensure seamless workflow in our floral studio.