Director of Operations

Director of Operations Benefits and Compensation Competitive salary with bonus eligibility Comprehensive healthcare 401(k) retirement plan with company match Paid time off Director of Operations Requirements & Qualifications 7+ years of multi-unit restaurant operations experience (Fast-casual or QSR preferred) Proven track record of new restaurant openings and franchise support Experience building or refining SOPs, training programs, and operational playbooks Strong understanding of food cost management, labor optimization, and unit-level profitability Ability to travel extensively during franchise launch phase - Bachelor's degree preferred but not required with equivalent experience Director of Operations - Responsibilities Conduct comprehensive review of all FOH and BOH operations to identify gaps preventing scalable replication Develop and finalize the operations manual, training materials, SOPs, and systems to serve as the franchise blueprint Dial in portioning, cooking methods, COGS controls, and operational details to create a plug-and-play model Oversee launch of new franchise and corporate locations, ensuring operational excellence from day one Recruit, develop, and deploy a team of traveling trainers to support franchisee locations Collaborate with culinary director on menu execution and procurement partners to maintain cost discipline Director of Operations Preferred Background & Skills Comfortable embedding at a location for weeks to get operations right before moving to the next opening Obsessive about documentation, standardization, and replicability you understand inconsistent SOPs kill brands at scale Financially fluent comfortable managing store-level P&Ls, EBITDA targets, and COGS benchmarks Stable track record Goodwin Recruiting