Advanced Customer Service Representative

Advanced Customer Service Representative

Taylor DM Brands is looking for an Advanced Customer Service Representative to join our team in one of our offices in Dayton, OH, White Bear Lake, MN, or Amsterdam, NY.

Taylor Promotional Products, a Taylor DM Brands company, is seeking a Customer Service Representative (CSR) to join the team in Dayton, OH or Amsterdam, NY or White Bear Lake, MN to establish and maintain relationships with customers on behalf of the company by ensuring that all customer requirements and needs are completely met. As a CSR, you must convey to the customer a sense of expertise in our products and solutions. The position is also responsible for communicating customer requirements to other teams, in accordance with company policies and procedures.

Your Responsibilities:

• Autonomously manage and own numerous multiple-solution customers and related demands with ease.
• Work independently and within a team to deliver a consistent, exceptional customer experience every time.
• Manage all communications-written, verbal, and in person, in a profession, proactive and efficient manner.
• Resolve all customer needs including orders, requests, and follow-up activity across multiple systems and functions courteously, efficiently, quickly and accurately.
• Own escalations and concerns on behalf of the customer immediately thorough root cause analysis and permanent resolution.
• Successfully establish, manage and exceed customer expectations throughout all engagements.
• Engage appropriate resources to assist or resolve service issues as necessary.
• Understand and appropriately use the company pricing system and policies.
• Review a variety of work product including, but not limited to internal and external communication, quotes, designs, proofs, reports, etc. for accuracy and improvement opportunities.
• Manage workflow to meet customer deadlines in a team environment.
• Understand and help the customer articulate their needs.
• Effectively present and discuss the products and services of the company to customers in a way that conveys an image of quality, integrity, and superior understanding and delivery of customer needs.
• May act as a coach/mentor to other CSR's.
• Continue to sharpen skills and drive personal growth enabling career progression and further elevation of the customer experience.
• Coordination of projects and complex customer deliverables.

You Must Have:

• Requires a high school diploma or equivalent and 2 years of experience in the field or in a related area.
• Familiar with standard concepts, practices, and procedures within a particular field.

The anticipated hourly wage for this position is $25 per hour. The actual base offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just one component of Taylor Corporation's total compensation and benefits package for employee.

Taylor is proud to now offer DailyPay. With DailyPay, you can get paid on your very first day. No more waiting for direct deposit or a paper check!

One of the largest print and communications firms in North America, Taylor's family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We create printed and digital marketing communication solutions that help power many of the world's most recognizable brands.

With more than 50 years of category expertise and 10,000 employees across multiple U.S. states and countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefits package including multiple health plan options, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO), and 64 hours of annual holiday pay.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.