Technical Trainer

Iberdrola SA

Augusta, ME

# Technical TrainerSolicitarlocations: Estados Unidos, Maine, Augustaposted on: Publicado hoytime left to apply: Fecha final: 29 de agosto de 2026 (Quedan 16 días para realizar la solicitud)job requisition id: R-32282**Technical Trainer** Location: Augusta, MEReports to: Supervisor, Technical TrainingWork Type: OfficeThe salary range for this position is based on experience level ranging from **$86,500 to $109,500,000 plus up to 16% bonus****What We Offer:** Competitive benefits and growth opportunities Generous performance‐based bonuses 12% 401(k) match Comprehensive health, dental, and vision insuranceTuition reimbursement Professional development and clear career advancement pathways*For more information please visit:**Benefits - Avangrid***Job Summary:**Conducts ongoing evaluations to ensure effectiveness of training programs and recommends modifications as necessary. Updates and conducts as necessary, routine and standardized training programs. Develops and conducts complex training programs and associated internal communications in response to organizational needs. May serve as a lead trainer to junior staff. Conducts quality monitoring of customer representatives. Maintains records of training activities and employee progress and monitors effectiveness of programs.**Key Responsibilities:**1. Administers, organizes, and conducts training and educational programs in connection with corporate and customer services initiatives that impact the CRC and/or regional customer service. May develop internal communications for customer service explaining policies and procedures and business initiatives.2. Conducts ongoing evaluations to ensure effectiveness of programs and recommends modifications as necessary. Reviews system generated reports to assure customer satisfaction and ensure adherence to customer service business practices.3. Updates routine and standardized training programs.4. May maintains records of training activities and employee progress and monitors effectiveness of programs.**Qualifications:*** Minimum years of experience: 3+ years of experience* Bachelor’s degree in instructional design, or other relevant area of study* Equivalent experience and education**Preferred Qualifications:*** Working knowledge of customer information and ancillary systems, customer service policy and procedures.* Experience working in a formal management system.#LI-OFFICE#LI-JO1**Company:**CENTRAL MAINE POWER CO**Información Movilidad** Tenga en cuenta que cualquier solicitante que no sea ciudadano del país de la vacante estará sujeto al cumplimiento de los requisitos de inmigración aplicables para trabajar legalmente en ese país. Las prácticas y políticas de empleo de AVANGRID están orientadas a la contratación de una plantilla diversa y al mantenimiento de una cultura inclusiva. En AVANGRID ofrecemos oportunidades de empleo y promoción justas y equitativas a todos los empleados y candidatos independientemente de su raza, color, religión, nacionalidad, sexo, orientación sexual, edad, estado civil, discapacidad, condición de veterano protegido o cualquier otra condición protegida por la legislación federal, estatal o local. Obtenga más información sobre igualdad en el empleo en este enlace Si usted es una persona con una discapacidad o un veterano discapacitado que no puede utilizar nuestra herramienta en línea para buscar o aplicar a un empleo, puede solicitar una adaptación razonable poniéndose en contacto con nuestro departamento de Recursos Humanos en el View phone number on click.appcast.io o en View email address on click.appcast.io**About Avangrid:** Avangrid, Inc. is a leading energy company in the United States working to meet the growing demand for energy for homes and businesses across the nation through service, innovation, and continued investments by expanding grid infrastructure and energy generation projects. Avangrid has offices in Connecticut, New York, Massachusetts, Maine and Oregon, including operations in 23 states with approximately $47 billion in assets, and has two primary lines of business: networks and power. Through its networks business, Avangrid owns and operates eight electric and natural gas utilities, serving more than 3.3 million customers in New York and New England. Through its power generation business, Avangrid owns and operates more than 75 energy generation facilities across the United States producing 10.5 GW of power for over 3.1 million customers. Avangrid employs approximately 8,000 people and has been recognized by JUST Capital as one of the JUST 100 companies – a ranking of America’s best corporate citizens – in 2025 for the fifth consecutive year. The company was named among the World’s Most Ethical Companies in 2025 for the seventh consecutive year by the Ethisphere Institute. Avangrid is a member of the group of companies controlled by Iberdrola, S.A. For more information, visit
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