Regional Banker/Teller

Position Overview As a Regional Banker/Teller within PNC's Retail Branch organization, you will be based in Chicago, IL covering the Lakefront Region. Job Description Manages the customer experience by identifying opportunities to improve a customer's financial wellbeing and create loyalty while increasing share of wallet. From a variety of customer interactions, participates in proactive sales and service activities and identifies referral opportunities. Collaborates with ecosystem partners to grow customer's share of wallet. Positions PNC solutions to drive new revenue and customer loyalty. Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships to acquire, expand and retain relationships. Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources. Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty. Manages risk through adherence to all policies and procedures, demonstrating sound judgement within established limits. Demonstrates a heightened scrutiny to identify and avoid loss. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner. Key Responsibilities Deliver proactive sales and service conversations to increase customer share of wallet. Collaborate with ecosystem partners to expand and retain relationships. Educate customers on financial products using technology and resources. Apply product and procedural knowledge to solve customer problems. Manage risk and ensure teller operations are accurate and efficient. Qualifications Preferred Skills : Accountability, Banking, Client Loyalty, Customer Experience, Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales, Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs. Work Experience : 1+ years of related experience in a retail banking or teller role; high school diploma or equivalent. Education : No degree required; comparable combination of education, job‑specific certification, and experience considered. Certifications : None required. Pay & Benefits Base salary range: $40,500.00 – $67,500.00, with incentive eligibility based on performance. Benefits include medical, dental, vision coverage, life insurance, disability protection, 401(k) with company match, paid time off, and additional wellness and educational assistance programs. Equal Employment Opportunity PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to federal requirements under the FDIA and SAFE Act. #J-18808-Ljbffr