Bilingual (Spanish-English) Customer Service - $16+ **NO SALES**

Job Description Job Description 19 Years and Growing Strong – Come Join the Team!!
Job Type: Full-time Bilingual (English-Spanish) Customer Service Coordinator - ( NO SALES!)
Starting pay rate is $16.00+ per hour (bi-weekly pay)
Schedule : Monday through Friday - 12:30pm - 9:30pm ( or later - dependent on business needs )
Training Schedule (Paid) : first 3 weeks ( paid training ) will be from 9am-approximately 5pm (dependent on business needs)
On Site Position – Tampa (33634)
15 Days Paid Time Off per year (no waiting period to start accruing) - earned on an accrual basis (4.62 hours per paycheck)
Casual Dress Code – Yes, that includes Jeans!
Paid Holidays – no waiting period
Diverse, Inclusive and Positive work environment
Growth and Development Opportunities
Fun Committee (quarterly workplace events)
Cloud Room – your place to relax and unwind during breaks
Comprehensive Benefits Package
(Starting pay rate: $16.00+ per hour) :
Responsibilities ( NO SALES ):
Managing inbound and outbound calls (approx. 70% of job duties – depending on business needs)
Collaborating with clients, patients, drivers and translators
Collecting and entering appointment information
Scheduling rides for injured workers
Ability/Willingness to cross train in other departments
Other Duties as assigned
Meeting production expectations
Qualifications/Skills/Abilities
Customer service experience (1-2 years)
Ability to work independently
Critical Thinking and Organizational Skills
Alpha/Numeric Data Entry
Bilingual (Spanish) Required
Experience with ACD telephone lines
Comfortable Microsoft Office applications
Arrive on time on a daily basis
Being a Team Player
The Bilingual Customer Service Coordinator is a ProCare entry level position, needing at least 1-3 years of customer service experience to be successful. This position will report to the supervisor and team lead of the assigned department
Summary: ProCare is the largest privately held Worker’s Compensation transportation and language services provider. Our Customer Service team assists our client companies in their efforts to efficiently arrange transportation to medical appointments, pharmacy stops, etc... and, also provide language support in over 200 languages through both our bi-lingual Customer Service center and through contract interpreters.
Additional Benefits:
Paid Time Off (no waiting period to start accruing) - earned on an accrual basis (4.62 hours per paycheck)
6 Paid Holidays (no waiting period)
Employee Assistance/Discount Program
Company subsidized Medical Plan
Welfare Benefits
401(k)

The above are not intended to be an all-inclusive list of the duties, responsibilities and requirements of the job described. Rather, they are intended only to describe the general nature of the job .

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Schedule: Monday through Friday - 12:30pm -9:30pm (or later - dependent on business needs)
Training Schedule (Paid): first 3 weeks (paid training) will be from 9am-approximately 5pm (dependent on business needs)