Principal Product Manager, Borrow — Remitly Financial Services

Job Description

At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we’ve tirelessly delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money, ensuring true peace of mind. Whether it’s supporting loved ones back home, growing a business across continents, or pursuing new opportunities abroad, we’re not just here to move money— we’re here to move our global customers forward.

We’re looking for builders, reimaginers, and global thinkers who want to work at the intersection of technology, trust, and transformation. If that’s you and you’re ready to do the most meaningful work of your career—we invite you to join over 2,800 passionate Remitlians worldwide who are united by our vision to transform lives with trusted financial services that transcend borders.

About the Role

Remitly is expanding beyond cross-border remittances to build a full suite of financial products that help consumers get paid, save, spend, and borrow — all built on the trust and reliability millions of customers already place in Remitly. As Principal Product Manager for Send Now Pay Later (SNPL), you will own one of the most consequential pillars of this vision: giving Remitly customers access to responsible, accessible credit and borrowing solutions that meet them where they are.

This is a senior, high-ownership role. You will define the strategy and roadmap for Remitly's borrowing products — after a customer is onboarded through long-term retention and healthy repayment outcomes — while working with a cross-functional team of engineers, designers, analysts, and internal partners. You will balance product growth with responsible lending principles, building financial tools that genuinely improve customers' lives. Critically, you understand that a healthy borrowing portfolio is inseparable from overall product engagement — and you will drive usage across the full Remitly Card plan, knowing that customers who find broad value in the plan stay longer, borrow more responsibly, and represent lower risk. This position reports to the General Manager of the Borrow team.

You Will:

• Own the end-to-end product strategy and roadmap for Remitly's suite of borrowing solutions, spanning early feature activation post-onboarding, ongoing engagement, proactive and reactive retention, and repayment experience.


• Own the full product lifecycle — from discovery, requirements, and design collaboration through development, testing, launch, and ongoing optimization — ensuring consistent quality and velocity at every stage.


• Drive early feature activation for newly onboarded members — designing the experiences and triggers that convert onboarded customers into active users (sending, saving, spending and borrowing), ensuring they quickly realize the value of Remitly Card features.


• Drive engagement across the full Remitly Card plan — identifying opportunities to deepen usage of card features beyond borrowing, partnering with adjacent product teams to connect customers to relevant value, and using cross-feature engagement as a lever for retention and portfolio health.


• Build proactive and reactive retention strategies — designing the triggers, interventions, and experiences that keep members engaged and in good standing, and that recover at‑risk members before they lapse or default.


• Develop a clear point of view on repayment UX and outcomes, treating repayment not as a back‑office function but as a core product surface that builds trust, drives repeat borrowing, and protects the health of the portfolio.


• Champion an AI‑first way of working across the product lifecycle — using AI to accelerate research synthesis, experiment design, and spec writing, while identifying where AI can create differentiated product experiences within borrowing (e.g., dynamic credit offers, personalized repayment nudges, intelligent risk signals).


• Define success metrics and instrumentation from day one — draw rates, repayment rates, retention cohorts, and cross-feature engagement — and build the experimentation and analytics framework to make fast, confident decisions.


• Develop a strong competitive point of view on how borrowing products are evolving for immigrant and underserved consumer segments, and translate