Call Center Collections Specialist

Job Description

Job Description

Are you someone who loves to be an integral part of everyday business? If so, look no further and apply below for an opportunity to join a top financial institution!

 

Adecco is currently assisting one of its clients in their search for a Collections Specialist in Tempe, AZ!

 

Pay rate: $19/hr

Shift availability: Operating hours: Mon – Sun, 8a-9p, Will be scheduled for an 8 hour shift during those hours, must have open availability

Temp to perm ($22/hr upon conversion)

 

Collect delinquent accounts in a timely, orderly and professional manner while following all standardized collections procedures. Make supervisor aware of problem accounts that may result in repossession, foreclosure, or charge-off.

 

For instant consideration for this role, click on Apply Now and upload resume!

 

Our ideal candidate for this Collections Specialist must have/must be able to:

• Meet performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., a minimum calls per day, contact percentage, promises/calls ratio, promises kept.

• Place or receive calls in priority order as established by management. Negotiate payment arrangements with clients to cure delinquency, evaluating ability and willingness to pay. Navigate and interpret various screens and relay information to clients accurately and professionally.

• Determine cause of delinquency and best course of action to assist delinquent customer.

• Document all collection efforts for each assigned account in accordance with established procedures, which may include using action and reaction codes, rescheduling feature, ?scratch pad? entries, etc. in the collection system.

• Communicate collection efforts to Branch lenders on assigned accounts in accordance with established standards, if applicable.

• Order updated credit bureau report or initiate skip tracing process in accordance with established standards.

• Review files from Loan Services in accordance with established standards, if applicable.

• Initiate deferrals on accounts based upon written policy guidelines.

• Communicate regularly with collections supervisor on status of problem accounts in accordance with established standards.

• Ensure that all delinquent accounts and assigned queues have been thoroughly worked according to standardized collection procedures.

• Ensure that appropriate letters are sent to debtors.

• Process customers payments through electronic draft, if applicable.

• Process account maintenance transactions according to established guidelines

 

Education/Certification Requirements:

• High School Diploma or GED

 

Experience requirements for this Collections Specialist :

• Collections experience required

• Strong communication skills

• Good decision-making and problem solving skills

• Proficient with MS Office Suite

• Ability to work as part of a team

• Must have flexible schedule

• Bilingual is a plus

 

Note:

This role is On-Site; thus, open to candidates near/in/around Tempe, AZ!

 

As a reminder, this role is being recruited for by one of our National Recruitment Teams and not your local Branch. In order to be considered, please follow the steps included upon your application. If you are interested in a Collections Specialist in Tempe, AZ APPLY NOW for instant consideration!

Pay Details: $19.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to -us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.