Remote Client Success Manager-Full Time

Client Success Manager CommercializeIQ | Full-Time About CommercializeIQ CommercializeIQ is an AI-powered operating intelligence platform transforming how commercial real estate companies manage their properties, portfolios, and operations. Our platform connects fragmented data, documents, systems, and workflows, helping real estate teams eliminate manual work, make faster decisions, and operate more efficiently. We're growing quickly and looking for a motivated, detail-oriented Junior Client Success Manager to help our customers get the most out of CommercializeIQ. The Role You'll work directly with commercial real estate owners, operators, and management teams to ensure successful onboarding, product adoption, and long-term customer satisfaction. This is a hands-on, client-facing position with significant exposure to AI technology, commercial real estate operations, and a fast-growing technology company. What You'll Do Client Onboarding: Guide new customers through implementation, platform setup, training, and adoption. Customer Relationships: Serve as a primary point of contact, ensuring customers receive responsive, high-quality support. Product Training: Help customers understand and utilize CommercializeIQ's AI tools, reporting, automations, and workflows. Client Success: Proactively identify opportunities to improve how customers use the platform and maximize its value. Problem Solving: Troubleshoot issues, coordinate with internal teams, and drive timely resolutions. Product Feedback: Gather customer insights and work closely with our product and development teams to improve the platform. Account Growth: Identify opportunities to expand platform adoption across customer teams and portfolios. What We're Looking For ~0–3 years of experience in customer success, account management, SaaS, real estate, or a related field. ~ Excellent communication, organization, and relationship-building skills. ~ Strong technical aptitude and an interest in AI, automation, and emerging technology. ~ A proactive, resourceful mindset with strong attention to detail. ~ Ability to manage multiple customer relationships and priorities. ~ Comfortable working in a fast-paced startup environment. ~ Experience in commercial real estate or B2B SaaS is a plus, but not required. Why CommercializeIQ? Work directly with the leadership team at a growing AI technology company. Gain hands-on experience at the intersection of commercial real estate and artificial intelligence. Take ownership of meaningful customer relationships from day one. Help shape customer success processes, product improvements, and company growth. Significant opportunity for professional development and career advancement. Who Will Succeed Here We're looking for someone who takes initiative, learns quickly, communicates clearly, and genuinely enjoys helping customers solve problems. You don't need to be an expert in commercial real estate or AI on day one. You do need to be curious, accountable, organized, and willing to figure things out. ~ If you're excited about technology, building relationships, and making a measurable impact at a growing company, we want to hear from you.