Bellman

Bellman Job Description The Setai, Miami Beach

The Bellman is responsible for providing friendly, professional, and efficient service to all guests while assisting with luggage handling, transportation requests, and escorting guests throughout the property. This position plays an important role in creating a welcoming and luxury experience in accordance with Forbes Five-Star standards and The Setai service culture.

Essential Job Functions

• Greet all guests and visitors in a warm, professional, and courteous manner.
• Assist guests with luggage during arrival, departure, and room changes.
• Escort guests to their rooms while providing information regarding hotel facilities, amenities, and services.
• Maintain complete knowledge of the property layout, room locations, outlets, and hotel services.
• Coordinate transportation arrangements including taxis, private car services, and valet assistance.
• Respond promptly to guest requests and ensure all requests are completed efficiently and professionally.
• Deliver packages, messages, amenities, and guest items to rooms in a timely manner.
• Maintain cleanliness and organization of the lobby, bell desk, and luggage storage areas.
• Properly tag, store, and retrieve guest luggage.
• Communicate effectively with Front Office, Concierge, Valet, Housekeeping, and other departments to ensure seamless guest service.
• Follow all hotel safety, security, and confidentiality procedures.
• Maintain Forbes Five-Star grooming and appearance standards at all times.
• Assist with additional responsibilities as assigned by management.

Qualifications

• Previous luxury hotel or hospitality experience preferred.
• Excellent communication and guest service skills.
• Ability to work in a fast-paced environment while maintaining professionalism.
• Must be able to stand and walk for extended periods of time.
• Ability to lift, push, and carry heavy luggage and equipment.
• Flexible schedule including weekends, holidays, and evening shifts.
• Must possess a positive attitude and team-oriented mindset.

Physical Requirements

• Ability to frequently lift and carry up to 50 pounds.
• Ability to stand, walk, bend, and push luggage carts throughout the shift.
• Ability to work indoors and outdoors in varying weather conditions.

Grooming & Appearance

Employees must maintain a polished and professional appearance in accordance with The Setai grooming and uniform standards at all times. The hotel is not able to assist candidates in obtaining work authorization documents.