Shift Lead-FOH

Shift Leader

The shift leader is responsible for assisting the management team in overseeing restaurant operations and personnel during an assigned shift. To ensure the company's standards are met according to recipes, procedures, quality, timeliness, and taking care of the guest.

Primary responsibilities include:

• Supervising employees during scheduled shifts.
• Adhering to company policies and procedures.
• Keeping the restaurant clean and maintained.
• Resolving guest issues.
• Adhering to all company standard operating procedures.
• Building morale through personal and professional growth. Mentoring through the highest standards of service and systems. Creating a culture that inspires all staff to maintain the highest guest value standards in the industry. Developing people through one-on-one development to support execution.
• Understanding and executing all menu items through standards to recipes. Having a deep understanding of cost control and product quality.
• Creating exceptional guest service.
• Achieving financial results through systems and standards.
• Developing greater financial trends through business metrics, consistent focus on sales, COG, labor, and total operating expenses.
• Performing all duties as assigned.

Knowledge, skills, and abilities:

• Education/certifications: High school diploma or equivalent is required. Valid driver's license and car insurance is required. Successful completion of required training and on-the-job checklists and required quizzes including annual re-certification. NRA ServSafe food and alcohol certifications preferred.
• Experience: Two years of restaurant or equivalent experience is preferred.
• Skills/competencies: Demonstrated time management and organizational skills required. Must be internally motivated and detail oriented with a passion for the brand and for teaching others. Ability to quickly grasp and retain new ideas and concepts and incorporate them into daily work activities is required. Ability to effectively communicate to team members, guests, vendors, etc., is required. Superior guest service, communication, and listening skills are required. Must be flexible and adaptable to change. Must be available to work a minimum of three shift leader shifts per period. Required to work a flexible schedule including days, nights, weekends, and holidays. Working knowledge of labor laws, health codes, safe food handling and sanitation, alcohol safety, safety and security systems and procedures, and computer operations preferred.