On-Site Self Storage Manager

Job Description

Job Description

Description:

This position includes use of the onsite apartment, a 1-bedroom, 1-bathroom residence that requires a refundable damage deposit of $750 prior to move-in and acceptable criminal background check results for occupants over 18 years of age. Monthly pet rent for uncaged animals will apply. 

SUMMARY/EXPECTATIONS  

Manages day to day business of the assigned site/facility as per company policy and procedures. Meets or exceeds sales and profit objectives. Builds/Maintains business relationships within the local market. Demonstrates excellent customer service, committed to customer satisfaction. Lead site/facility, provide customer service, lease storage units or parking spaces, market property within the local area, manage collections for past-due accounts, administrative business functions and light maintenance of the property.  

ESSENTIAL FUNCTIONS 

• Maintain day-to-day administrative functions 

• Maintain and adhere controllable site expenses 

• Meet or exceed sales and profitability objectives 

• Accomplishes business objectives by responding to customer needs and managing time based on urgency. 

• Maintain safe site/facilities environment for employees and customers 

• Address and report safety concerns in a timely manner 

• Ensures facility meets/maintains excellent customer service 

• Enforce all company policies and procedures 

• Ensures adherence to lien policies and procedures and legal requirements 

• Resolves customer concerns in a timely manner 

• Maintains Site Operations and Business Standards as per company policy and as outlined in the Site Operations Review  

OTHER JOB FUNCTIONS 

• Contribute to a positive work environment 

• Clean and prepare vacant storage units for rent 

• Perform daily security check of facility (lock check/audit) 

• Conduct marketing tasks in local area as required 

• Enforce rules governing the property 

• Complete and submit company documents/reports accurately and timely 

• Work with Facility Maintenance Team to complete repairs within project bid/budget 

• Maintain a professional personal appearance 

• Perform other duties as assigned  

PHYSICAL REQUIREMENTS 

• Sit or stand for up to 8 hours per day 

• Ability to traverse entire property for audit, lock removal or tour purposes 

• Ability to bend, twist and lift 

• Ability to frequently lift or move up to 25 lbs. of pressure; occasionally lift or move up to 40 lbs. of pressure

QUALIFICATIONS 

• minimum 2 years Store or Site Management experience

• Communicate effectively, both written and verbally (English) 

• Demonstrates high customer service standards 

• Current valid driver’s license and auto insurance