Client Experience Coordinator & Executive Support

Client Experience Coordinator & Executive Support

OiCS (Omaha Inbound Call Services) is a growing in-person call center providing professional support for businesses in the home services industry. While we do handle inbound calls, our role goes far beyond that we serve as trusted client representatives, calendar managers, and executive-level support for service-based businesses across the region. We're currently hiring a Client Experience Coordinator & Executive Support to join our in-office team. This is a dynamic role that blends elements of customer service, administrative assistance, and executive support. You'll work closely within a team environment while also supporting leadership and clients with precision and professionalism.

What You'll Do:

• Act as the first point of contact for incoming client communications
• Assist with appointment coordination, client follow-ups, and internal scheduling
• Support business owners and executives with day-to-day operational tasks
• Maintain organized client records and call logs
• Contribute to team meetings and ongoing process improvements
• Work in a collaborative team environment to deliver seamless support to clients

Who You Are:

• Professional, polished communicator (written and verbal)
• Organized, detail-oriented, and proactive
• Able to multitask in a fast-paced setting without losing focus
• A natural team player who also works well independently
• Previous experience in a support, administrative, or customer-facing role preferred
• Associate's degree in Business, Communications, or related field preferred but NOT required
• Previous experience in a call center or service-based industry is a bonus

Role Details:

• In-person position at our Omaha, NE office...partial "at home" is optional
• Monday - Friday daytime shifts
• Part-time to start (full time considered) with hourly rate pay, with growth potential
• Paid training provided
• Professional but business casual supportive team environment

Why Work at OiCS?

At OiCS, you'll do more than just answer phones; you'll build relationships, support businesses, and become a trusted extension of their brand. We believe in providing excellent service with a personal touch, and we're looking for someone who's excited to grow alongside us. If you're ready to bring strong communication skills, organizational know-how, and a team-focused mindset to the table, we want to meet you. Compensation: $18.00 - $20.00 per hour