Patient Navigator

Patient Navigator

The Patient Navigator serves as a single point of contact for DDS/Hygiene students, patients, and caregivers to provide resources and assistance with accessing clinical and supportive care services offered within ASOD. The Patient Navigator is responsible for scheduling, canceling, modifying, and reconciling appointments for Pre-doctoral and Hygiene clinics; responds to student/patient request using In-Basket (Internal messaging system) and the providers' work queue treatment plan; updates, prepares and distributes appointment information to patients, students, and staff; input EPIC Templates for DDS providers; modify templates based on clinic closures and schedule changes; follow established procedures for screening incoming/outgoing appointment-related telephone calls and directing them to the appropriate staff/department and checking voicemails and responding to patients' messages; provide patients with appointment confirmation and necessary details regarding their appointment via EPIC after summary visit summary (time, date, location, provider, etc.); collecting and validating payments and verifying Medicaid Eligibility and Delta Dental Insurance; validate authorized credit card acceptance and review checks for appropriate information for acceptance.

Minimum Education and Experience Requirements - High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

Management Preferences - Prior experience in healthcare.

Required Licenses/Certifications

Special Physical/Mental Requirements

Campus Security Authority Responsibilities - Not Applicable.

Position/Schedule Requirements

Special Instructions

Equal Opportunity Employer Statement - The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.