Claims Representative

Description

We are seeking a detail-oriented Claims Intake Specialist to support the setup and administration of commercial and specialty insurance claims. This role is responsible for reviewing incoming claim documentation, accurately entering claim information into multiple systems, researching missing information, and communicating with agents, insureds, and claimants to ensure claims are properly established. The ideal candidate thrives in a fast-paced environment, enjoys investigative and administrative work, and can maintain a high level of accuracy while managing multiple tasks and systems simultaneously.

Responsibilities

• Set up new insurance claims and perform accurate data entry within the claims management system.

• Review claim documentation received via email and extract key information required for claim creation.

• Follow specialized handling procedures for financial lines and other specialty insurance claims.

• Investigate and resolve "problem losses" where critical information is missing, including policy numbers, claimant details, or loss information.

• Conduct outbound calls to agents, insureds, claimants, and other parties to obtain missing claim information.

• Review legal, insurance, and policy-related documentation to identify and verify required claim details.

• Navigate multiple systems, databases, and applications to gather, validate, and document claim information.

• Maintain detailed records of claim activity and ensure all actions are documented according to company standards.

• Meet productivity, quality, and accuracy expectations while handling a high volume of work.

Required Qualifications

• Strong attention to detail with the ability to identify discrepancies and incomplete information.

• Excellent organizational and time management skills.

• Comfortable performing data entry with a high degree of accuracy.

• Ability to work independently and prioritize tasks effectively.

• Strong verbal communication skills and confidence making outbound calls.

• Ability to multitask across multiple systems, applications, and browser windows.

• Strong computer proficiency and the ability to quickly learn new technologies and processes.

• Experience tracking, documenting, and managing daily workload activities.

Preferred Qualifications

• Previous insurance industry experience preferred but not required.

• Experience with commercial insurance or specialty insurance products is strongly preferred over personal lines experience.

• Familiarity with insurance terminology and claims processes.

• Experience reviewing legal, contractual, or insurance-related documents.

• Prior experience using Guidewire ClaimCenter is a strong plus.

Systems & Technology

Candidates may work within:

• Guidewire ClaimCenter

• Policy administration systems

• SharePoint

• Internal claims applications and databases

• Microsoft Office Suite

Performance & Activity Tracking

To support operational excellence and reporting requirements, employees maintain a daily activity tracker documenting:

• Claims processed

• Emails completed

• Calls conducted

• Training activities

• Other work-related tasks

Key Skills

• Claims Processing

• Claims Intake

• Insurance Claims

• Commercial Insurance

• Outbound Calling

• Data Entry

• Guidewire ClaimCenter

• Documentation Review

• Customer Service

• Problem Resolution

• Administrative Support

Job Type & Location

This is a Contract position based out of Sun Prairie, WI.

Pay and Benefits

The pay range for this position is $20.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Sun Prairie,WI.

Application Deadline

This position is anticipated to close on Oct 23, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.