Loan Assistant

JOB TITLE: Loan Assistant

FLSA STATUS: Non- Exempt

DATE: September 22, 2026 

SAFETY SENSITIVE: No

DEPARTMENT: Loan-Mena

REPORTS TO: VP Loan Operations

JOB SUMMARY

The Loan Assistant is responsible for assisting customers with general loan-related questions. Under the supervision and guidance of the Loan Operations Manager, the position will provide support for the Loan Officers by processing loans, taking applications, and assisting Loan Officers when necessary.

ESSENTIAL DUTIES AND OTHER RESPONSIBILITIES

• Process loans and assist loan officers.
• Answer questions and phone calls when needed.
• Scan documents and check on loan files.
• Complete loans in accordance with state and federal regulations.
• Complete back office loan operations duties.
• Deliver exceptional customer service by displaying sincere, outgoing friendliness.
• Verify the accuracy and completeness of all loan applications.
• Order credit reports, NADA valuations, flood determinations, appraisals, and title searches.
• Prepare and provide all security documents for loan closings.
• Process loan cancellations and/or adverse action notices.
• Prepare loan renewal and extension requests.
• Prepare and provide loan disclosures, as necessary.
• Assemble and compile documents for loan closings.
• Submit loan applications with recommendations for underwriting approval.
• Record applications for loan information and disbursements of funds.
• Exhibit exemplary attendance and punctuality.
• Comply with company policies and procedures.
• Perform other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of principles of lending and loan compliance.
• Knowledge of principles and processes for providing customer and personal services.
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files, and records.
• Knowledge of state and federal loan requirements and regulations.
• In-depth knowledge of products and services, including digital services and delivery options.
• Proficiency in using Microsoft Outlook, Word, and Excel programs.
• Excellent customer service, organization, and communication skills.
• The ability to multitask and prioritize multiple projects.
• Strong mathematical and analytical skills.
• Sense of discretion and willingness to maintain strict confidentiality of pertinent and sensitive information.
• The ability to maintain a high level of cooperation and rapport with all teammates to ensure accurate and efficient operations and service.
• The ability to formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the bank's overall operation.
• The ability to consider the relative costs and benefits of potential actions to choose the most appropriate one.
• The ability to understand the implications of new information for both current and future problem-solving and decision-making.
• The ability to communicate information and ideas in speaking so others will understand.
• The ability to apply general rules to specific problems to produce answers that make sense.
• The ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• The ability to always promote professionalism.
• The ability to communicate effectively in writing as appropriate for the needs of the audience.
• The ability to pay close attention to detail.

SUPERVISORY RESPONSIBILITIES AND INTERACTIONS WITH OTHERS

This position has no supervisory responsibilities. The Loan Assistant interacts with lending staff and other team members and will frequently interact with customers.

EDUCATION, TRAINING, AND EXPERIENCE

• A high school diploma or equivalent GED is required.
• A bachelor's degree in business, finance, or accounting is preferred.
• Previous banking or customer service experience is a plus.
• Living in the Waldron area or local surrounding area is a plus.
• A valid driver's license and the ability to be covered under the company insurance policy is required.

PHYSICAL DEMANDS

PHYSICAL TASK

PHYSICAL REQUIREMENTS

FREQUENCY

Sitting

Must be able to remain in a stationary position for long periods of time.

Constantly

Standing

Must be able to remain in a vertical or upright position for long periods of time.

Occasionally

Walking

Must be able to move about the work area, from one area to another to perform work duties.

Occasionally

Lifting

Must be able to raise supplies and/or documents from a lower to a higher position or horizontally from position to position.

Occasionally

Reaching

Must be able to extend upper or lower extremities in an upward or downward direction to perform work tasks or other specific functions.

Occasionally

Handling

Must be able to operate a computer and handle documents.

Constantly

Grasping

Must be able to apply pressure to hold an object and to complete work duties.

Frequently

Seeing

Must have visual acuity to make observations and work on a computer for long periods of time.

Constantly

Talking

Must be able to communicate verbally with co-workers and customers to exchange information, respond to questions, and solve problems.

Frequently

Hearing

Must be able to receive information through oral communication to obtain information and assist in problem-solving.

Frequently