Warranty Manager, EPC

Description Title: Warranty Manager - EPC Department: EHSQ Location: Remote/Hybrid Supervisor: Director of EPC Warranty FLSA Status: Exempt Position Status: Permanent, Full-time Work Status: Remote/Hybrid Hanwha Qcells USA Corp (Qcells USA), headquartered in Irvine, CA, specializes in providing utility‑scale modules, solar photovoltaic (PV), and battery energy storage systems (BESS) project development, along with Engineering, Procurement, and Construction (EPC) services for solar and BESS projects nationwide. Qcells USA delivers comprehensive turnkey solutions encompassing the entire utility‑scale project lifecycle, reducing uncertainty and risk while enhancing investment returns and contributing to a more sustainable future. Qcells USA’s turnkey solutions integrate the expertise of Development, Module, and EPC teams, ensuring close coordination with other internal groups such as Project Finance, Systems Integration, and Legal to deliver exceptional value and performance. With several multi‑billion‑dollar investments, Qcells is pioneering the establishment of the only complete module supply chain in the U.S., including the expansion of its Georgia module manufacturing facility, the largest in the Western Hemisphere. As part of the global Qcells brand, Qcells USA benefits from a legacy of excellence in photovoltaic manufacturing, renowned worldwide for high‑performance, superior‑quality solar cells and modules. The company operates under the umbrella of Hanwha Group, a Fortune Global 500 company and one of the top eight business conglomerates in South Korea. Summary The Warranty Manager plays a critical role within the Qcells EPC Warranty Department, managing and executing warranty operations across multiple utility‑scale solar and energy storage projects. The position supports the Director of EPC Warranty in ensuring all warranty obligations are met efficiently, cost‑effectively, and in compliance with contract requirements. The ideal candidate possesses a balanced mix of technical, commercial, and operational expertise, overseeing warranty claims from initiation to resolution. This role requires collaboration with cross‑functional teams—Engineering, Construction, Procurement, Legal, and Finance—as well as external stakeholders such as OEMs, subcontractors, and project owners. The position reports to the Director of EPC Warranty or another management personnel designated by the CEO. It is based in Houston, TX, with a hybrid/remote schedule, Monday–Friday, 8:00 AM – 5:00 PM or 9:00 AM – 6:00 PM, and may require up to 50% travel. Applicants must be authorized to work for any employer in the United States; visa sponsorship is not available at this time. Essential Job Function & Responsibilities Warranty Administration Manage the full lifecycle of warranty claims, including intake, validation, documentation, response, and closeout. Maintain detailed claim logs, supporting documentation, and communications using approved company systems (Procore, Smartsheet, etc.). Coordinate site inspections and technical evaluations with field personnel to validate claim legitimacy. Prepare claim packages and correspondence to Owners and OEMs for review and approval by the Director. Track warranty performance metrics, timelines, and costs across all active projects. Contract and Technical Support Interpret EPC contract warranty provisions and OEM warranty terms to confirm coverage and obligations. Review and analyze technical issues to distinguish workmanship defects from equipment failures. Provide recommendations on claim disposition based on contractual and technical merit. Assist in standardizing warranty requirements and processes across EPC agreements. Communication and Coordination Act as the primary contact for warranty matters on assigned projects. Collaborate with internal departments and external partners to ensure timely claim resolution. Draft professional communications, transmittals, and claim responses for internal and external distribution. Escalate complex issues with comprehensive documentation of findings and recommendations. Data and Reporting Maintain an organized warranty database with accurate tracking of claims, costs, and resolutions. Develop and issue regular warranty status reports and dashboards to management. Identify and analyze trends in recurring failures or defects to support preventive actions. Support annual warranty reserve forecasting and cost reporting. Process Improvement and Training Contribute to the development and continuous improvement of warranty workflows, templates, and standard operating procedures. Support system integration and reporting enhancements between warranty management tools and corporate databases. Assist in internal training and knowledge sharing to strengthen warranty awareness across EPC project teams. Field Support Conduct site visits as needed to inspect reported defects, confirm repair quality, and validate claim resolutions. Ensure corrective actions meet both technical and contractual requirements. Maintain documentation of all field activities, including photos and written reports. Required Qualification Bachelor’s degree in Engineering, Construction Management, Business Administration, or a related field. 5–8 years of experience in EPC project delivery, warranty management, contract administration, or related functions. Familiarity with EPC contract structures, warranty terms, and claims processes. Strong technical understanding of solar or renewable energy components (modules, inverters, trackers, cabling, etc.). Proficiency with Procore, Microsoft Excel, and database management systems. Excellent written and verbal communication skills. Proven ability to manage multiple priorities in a fast‑paced, cross‑functional environment. Analytical and detail‑oriented mindset with sound problem‑solving skills. Expected to travel up to 50% or as requested based on project demands. Preferred Qualifications Experience with OEM warranty administration or field quality assurance. Understanding of QA/QC and cost control processes. Familiarity with Smartsheet, Power BI, or other data‑visualization/reporting tools. Experience supporting claim negotiations or settlements.

PHYSICAL DEMANDS

Stationary position: predominantly stationary up to 90% of the time, including sitting for up to 8 hours a day. Movements: infrequently bend, stand, stoop, and/or walk. Carrying: infrequently lift objects up to 10 pounds. Speech: frequent communication, hearing, and speaking with employees, coworkers, and other personnel. Sight: frequent use of sight to detect images on computer, office documents, and items near and far. Climbing: occasional ascent/descend on stairways to access office floors.

WORK ENVIRONMENT

Regular professional office setting. Noise level: low to moderate in office, moderate to high at construction sites. Under the Office Mobilization Plan (OMP) policy, the role may transition to an onsite or hybrid arrangement as determined by business needs and the Head of Department. It is important to note that the job descriptions provided by Qcells USA Corp are not intended to be comprehensive lists of all duties, responsibilities, or qualifications associated with the positions. Duties and responsibilities may change at any time with or without notice, reflecting our dynamic and evolving work environment. We are committed to the full inclusion of all qualified individuals. As part of this commitment, Hanwha Qcells will provide reasonable accommodations to all qualified individuals with disabilities to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment. Please contact us to request accommodations at View email address on click.appcast.io. Nothing in this statement shall imply implicitly or explicitly a guarantee of employment outside our at‑will employment opportunity. #J-18808-Ljbffr Qcells EPC