Mobile Associate, Store-in-Store - Retail Sales

Job Overview Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Job Responsibilities Proactively engage with a broad range of customers in a highly-traffic retail environment, using digital tools, communicating effectively, and showcasing the value of T-Mobile solutions. Consistently leverage digital self-serve tools during customer interactions and the onboarding process, identifying customer needs and using solution-based selling techniques to fully demonstrate the value of T-Mobile products and services. Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Review personal results, current promotions, and updates on the Hub to be Customer Ready at all times. Continuously learn and improve skills to provide the best possible experience for our customers. Partner with nearby store locations to properly/on-board customers, performing skills practice, knowledge sharing, store operations, opening and closing procedures, and securing kiosk assets. Report any lost keys or assets to the manager. Show customer obsession: be passionate, friendly, and engaging. Build rapport, trust, and loyalty in every interaction, proactively reach out to potential customers, follow up, capture referrals, manage Be Back processes, and build relationships with new and existing customers. Perform price overrides for specialty offers specific to National Retail. Build relationships with nearby leadership and teams to support the customer experience from account set up to device support and account servicing. Education and Work Experience High School Diploma or GED (Required) At least 6 months of customer service and/or sales experience, retail environment preferred. Knowledge, Skills and Abilities Customer satisfaction and advocacy; ability to balance customer experience and performance goals (Required) Team building: willingness to work with peers and store leaders, share best practices, and support customers (Required) Retail sales: competitive drive and confidence to succeed in a fast‑paced sales environment (Required) Licenses and Certifications At least 18 years of age Legally authorized to work in the United States Travel No travel required. DOT Regulated No. Compensation Hourly base pay: $18.00 with an additional $5.00 per hour during training. After completion of the first 90 days, Mobile Associates may promote to Mobile Expert and become eligible for an annual incentive of up to $18,000 per year. All employees are guaranteed a minimum hourly total of $20.00 inclusive of base pay and incentives. Benefits All employees are eligible for benefits such as medical, dental and vision insurance, 401(k), employee stock grants, paid time off, paid holidays, parental leave, tuition assistance, disability and life coverage, and various other voluntary benefits. Employees also have access to mobile service and home internet discounts, pet insurance, and commuter and transit programs. Equal Opportunity Employer T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Individuals with a disability who need reasonable accommodation at any point in the application or interview process can contact View email address on click.appcast.io or call View phone number on click.appcast.io. These contacts are not a means to apply for or inquire about positions and facts are not returned to non-accommodation related requests. #J-18808-Ljbffr