Account Manager

Account ManagerThe Media Services team is the center of our customer operations and is the driving force behind our campaign execution, analysis, reporting, and account growth. Through our customer-focused approach to digital media management, we provide above-and-beyond customer service to hundreds of agencies, advertisers and media-buying professionals. Members of this team enjoy the opportunity to gain deep insight into the online advertising world and grow their careers through continued education in the workplace.This position is directly responsible for customer onboarding, communications, retention, and growth. The ideal candidate will have experience with customer relationship management and a knack for sales. They will be able to identify business opportunities and grow them into long-standing, profitable partnerships built on superb results and top-notch communication.Responsibilities:Develop a trusted advisor relationship and act as the lead point of contact for a specific group of clientsAnalyze, interpret, and present campaign performance in a clear, concise manner while providing customer guidance and strong, strategic recommendations to our clientsWork collaboratively to develop and refine media strategiesManage, strengthen, and grow customer relationshipsWork with client and internal team to develop media plans and proposalsAct as the key strategist by developing solutions to solve clients specific problems within digital workflow and digital mediaInitiate, coordinate, and oversee all company activities on behalf of the clientWork with colleagues to launch and update campaignsRespond to client questions and requests in a timely mannerMaintain meticulous documentation of all activities on the client's behalfIdentify any issues before the client does and provide solutions to strengthen client partnerships and ROITake part in pitches for new contracts (as needed)Continuously offer unsolicited ideas to increase the effectiveness of the client's marketing initiativesContribute to Pathlabs growth by growing your individual portfolio through strategic project management and forward-thinkingWork with the internal team to exceed clients' expectations and keep re-earning clients' trustStay abreast of new solutions and opportunitiesComplete all work on accounts as assignedMentorship of account associatesAnd other duties as needed to evolve this positionWhat you will bring:Total comfort with technology and data analysisStrong mathematical and organizational skillsAbility to solve complex problems and work with intricate systemsComfortably navigate Google Analytics, Social Channels, DSPs, and related technologyAbility to effectively delegate tasksExperience with Project Management and PM PlatformsA proven track record of managing projects efficiently and effectivelyAbility to tell stories with dataWell written email communication skillsExcellent people skillsProfessional appearance and personaReadiness to work long or non-standard hours when necessaryTravel to the client when necessaryAble to handle pressure; Maintain composure and customer focus while solving problemsThrive on change as our products and services evolveUse of active personal social accounts with 2-factor security for business purposesComfortable working in a fast-paced, cross-functional team4-year degree in related field or a minimum of 3 years of digital advertising, media planning, or digital strategy experience.Alignment with Pathlab's Core Values: Unforgettable Service, People First, Own It, Master The CraftWhat We ValueDemonstrates team leadership and account management skills.Intelligent self-starter with an analytical orientation, strategic vision, and strong execution track record.Excellent customer intuition. The ability to think of needs and potential issues before a customer does.Commitment to accountability and high standards in the workplace while still empowering employees and displaying compassion and understanding through leadership.Ability to balance account team and individual priorities, the company's priorities, and the cross-functional department to ensure success across the board.Forward-thinking mindset. Always looking for ways to improve accounts and the business as a whole.Strong sense of business acumen that supports and is in line with the long-term vision of Pathlabs and its success.What We ProvideUnlimited Paid Time Off & 13 paid holidays annuallyCompetitive healthcare benefitsHSA-eligible insurance option with a company contribution401k investment opportunityHybrid workplace with in-office, flexible and remote options$250 annual match available when a donation is made by an employee to a charity organization.20 hours of paid time off to take action and make a difference in the civic life of your communityContinuous learning opportunities funded by Pathlabs**This position is not eligible for immigration sponsorship.Commitment To InclusivityPathlabs recognizes and values the impact that diversity in background, experiences, culture, and identity brings to our company. Pathlabs is an equal opportunity employer and does not discriminate on the basis of race, creed, color, sex, national origin, marital status, sexual orientation, religious or political affiliation, gender identity, disability, and any other classification, rather we celebrate these differences. We encourage people of color, members of the LGBTQ+ community, and gender diverse people to apply and we prioritize creating a safe and inclusive workplace for all individuals.