Dispatcher II

Dispatcher II

Purpose:

Under general supervision responsible for activities related to dispatch services, work order entries, security system management, Closed-Circuit Television (CCTV) management, life safety systems and emergency response.

Duties, Functions, and Responsibilities:

• Schedules and dispatches workers; work crews; equipment; or service vehicles to appropriate locations according to trouble calls received from field service personnel.
• Schedules and loans out pool vehicles to authorized employees.
• Initiate, enter and update "Calls For Service" into Computer Aided Dispatch/Computer System Emergency Notification System during emergency and non-emergency situations.
• Operate and monitor fire alarm system for department and external buildings.
• Monitor security/emergency equipment/systems and closed-circuit television monitors; Report breaches of security to appropriate personnel.
• Operate/monitor multi-channel radio, audio/video, multi-agency and multi-jurisdictional alpha paging systems.
• Records and maintains files and records of customer requests; work of services performed; charges; expenses; inventory; and other dispatch information on appropriate forms or logs.
• Confers with customers or other personnel to address questions; problems; and requests for service or equipment.
• Enter and dispatch work order service requests. Relays technical assistance; work orders; messages; and information to or from work crews, supervisors and field inspectors using telephones and two-way radios.
• Prepares daily work log information for reports.
• Determines types or amount of supplies needed and places orders, accordingly.
• Coordinates emergency response including evacuation process.

Knowledge, Skills, and Abilities:

• Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
• Knowledge of basic radio codes and operations of the dispatch console.
• Knowledge of procedures involved in dispatching customer services.
• Knowledge of basic office procedures.
• Knowledge of streets and highways in Austin/Travis County area.
• Knowledge of city practice, policy and procedures.
• Knowledge of safety practices and procedures.
• Skill in oral and written communication.
• Skill in planning and organizing.
• Skill in using computers and related software applications.
• Skill in handling multiple tasks and prioritizing.
• Ability to respond quickly and calmly in emergency situations.
• Ability to use two-way radios.
• Ability to work with frequent interruptions and changes in priorities.
• Ability to establish and maintain good working relationships with City employees and the public.

Minimum Qualifications:

Graduation from an accredited high school or equivalent, plus two (2) years of related call taking or dispatching experience or operating a 2-way or multi-channel radio.

Preferred Qualifications:

• Operate/monitor multi-channel two-way radio and dispatch consolette.
• Shift dispatch communications to field operations teams monitoring their GPS locations while in transit.
• Initiate, enter and update field communications into our communications tracking database Amanda 7.
• Confers with internal customers or other personnel to address questions; problems; and requests for service or equipment.
• Enter and dispatch work order service requests for fleet vehicles.
• Relays technical assistance; work orders; messages; and information to field operations, division managers, supervisors and field inspectors using telephones and two-way radios.
• Prepares reports using our GPS database GeoTab/Telematics for traffic related incidents.
• Familiarity with Tens Codes.

Notes to Candidate:

Austin Development Services (ADS) assists homeowners, business owners, and contractors when they build, demolish, remodel or perform any type of construction to ensure compliance with applicable city and building codes.

Position Overview DSD is seeking a Dispatcher II reporting to the safety department. This communications position will also be required to act as a department liaison for fleet management and inventory control in addition to their dispatch responsibilities.

Location: 6310 Wilhelmina Delco Dr., Austin, TX 78752

Work Schedule: Monday - Friday – 7:00 am - 4:00 pm

Pay Range: $22.48 - $25.24

Working with the City of Austin provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information.

• Please be sure to detail on the application all relevant employment to be considered as part of your qualifications.
• This detailed application will be evaluated for the qualifications and will be used to establish base pay if you are selected for this position. Be sure to provide job titles, number of employees supervised and employment dates for all jobs you wish to be considered. Describe your specific experience for each position including all job duties and responsibilities.

Post Interview Verification:

• If you are selected as the top candidate for a position, DSD-HR will contact the current and former employer, as well as the professional references listed in the application. Please ensure the contact information on the application is accurate.
• Top candidates will also be required to provide proof of education from an accredited organization, copies of any professional licenses or certificates listed on the application and a copy of your DD-214 if claiming veteran's preference.

Assessment(s): Candidates selected for interview may undergo a skill/competency-based assessment(s).

Travel:

If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Critical Employee:

Critical employees are considered necessary and vital and support activities that impact City or department operations. This work can be done while at a designated work site or while working at an alternate work location. Critical employees who are able to work at an alternative work location are required to do so. Schedules may be modified, and employees may be reassigned to another area during extraordinary situations or emergency conditions to provide essential services.

Important Note to Applicants: Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time.

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What Makes the City of Austin Special?

• Make a Difference : Join a team driving meaningful change in one of the fastest-growing cities in the nation.
• Value and Innovation : Work in an environment where employees are valued, and innovation thrives.
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• Retirement Security : Plan for the future with the City of Austin Employees' Retirement System.
• Sustainable Transportation Options : Commute easily with access to public transit and bike-friendly infrastructure.
• Focus on Wellness : Stay healthy through wellness programs, on-site fitness centers, and mental health support.
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