Bank Operations Specialist

Description

The position of Operations Specialist is responsible for providing operational and administrative support to ensure bank processes, products, and services are delivered accurately, efficiently, and with exceptional service to both customers and employees. Responsibilities may include data processing, reconciliations, and other operational and financial activities.

This position also supports the continued development and improvement of the Bank’s products, services, systems, and operational processes. The Operations Specialist may serve as a product resource or subject matter expert, assist with product development and implementation, evaluate operational processes, support system enhancements, and help educate employees on products and procedures.

As the needs of the Bank evolve, this position may assume additional responsibilities within deposit operations, product management, technology, process improvement, and other areas of bank operations.

This position must report to Orange City, IA location.

Requirements

Operations & Processing

• Responsible for accurate and efficient operational activities including daily processing, maintenance activity, core banking system activity, wire transfers, Automated Clearing House (ACH), and daily and periodic reporting.
• Maintain a strong working knowledge of the Bank’s data processing and bookkeeping activities, including Electronic Funds Transfer (EFT), online and mobile banking, accounts payable, and other operational systems.
• Perform ACH processing, including file transmission, non-post activity, returns, and other related processing responsibilities.
• Conduct daily cash letter processing, including incoming cash letter returns and reconciliation.
• Process daily work received from tellers, merchants, customers, and other departments accurately and in a timely manner.
• Complete accurate and timely end-of-day reporting and reconciliation responsibilities.
• Assist with correspondent banking activities as assigned.
• Research, identify, and assist in resolving operational discrepancies, exceptions, and concerns.

Deposit Operations & Product Support

• Support the administration and ongoing maintenance of deposit products, services, procedures, and related systems.
• Develop a strong understanding of the Bank’s deposit products and serve as a resource and product expert for employees regarding product features, operational requirements, processes, and system capabilities.
• Assist with the development, implementation, testing, and ongoing evaluation of new or enhanced deposit products and services.
• Partner with retail, lending, technology, compliance, marketing, and other areas of the Bank to support successful product implementation and ongoing administration.
• Identify opportunities to improve existing products, services, workflows, and customer or employee experiences.
• Assist with product and system conversions, upgrades, testing, documentation, communication, and employee training as assigned.

Systems & Process Improvement

• Maintain a thorough knowledge of operating software and systems in order to provide operational and technical support to Bank employees.
• Work with software and service providers to research and resolve product, system, and operational issues.
• Assist in evaluating system capabilities and identifying opportunities to improve efficiency, accuracy, automation, and the customer experience.
• Collaborate with supervisors and departments to ensure operational processes are supporting the Bank’s needs and desired outcomes.
• Develop, maintain, and update procedures, reference materials, and other operational documentation.
• Serve as a subject matter expert for assigned products, systems, or operational functions and provide guidance and training to employees as appropriate.

Compliance, Controls & Support

• Support audit and regulatory information requests by providing detailed records, reports, and supporting documentation.
• Maintain an active understanding of and compliance with Bank policies, procedures, and applicable laws and regulations, including Funds Availability, the Bank Secrecy Act, Anti-Money Laundering requirements, and other applicable regulations.
• Provide exceptional internal and external customer service by responding to questions, researching concerns, and helping ensure banking needs are addressed accurately and timely.
• Perform other operational, deposit, product, technology, or administrative responsibilities as assigned based upon the evolving needs of the Bank.

Other Duties

• As a part of the overall team of bank employees, this position may be requested to assist in the support of other bank activities.
• Actively upholds Iowa State Bank’s visions, mission and values, encompassing mutual respect, honoring commitments, working with integrity and accepting responsibility for own actions.
• Understand the role of sales and customer service in a community bank and financial services environment. Has a strong commitment and dedication to exceptional internal and external customer service.
• May require travel among bank locations.

Benefits:

Health Insurance

Dental Insurance

Vision Insurance

Employee Assistance Program

Paid Time Off

Volunteer Time Off

Parental Leave

Employer Paid Group Term Life Insurance

Employer Paid Long Term Disability

401K with Company Match