Senior Fraud Investigator

Role Description

This newly created senior individual contributor role is focused on protecting the integrity, safety, and profitability of Super.com’s growing financial products portfolio, with a focus on Super.com Card, Cash Advance, and KYC-related workflows. You will be responsible for helping shape and execute fraud and risk operations across the customer lifecycle—from onboarding and identity verification through account activity, disputes, and loss mitigation—while maintaining an effective balance between risk reduction, customer experience, and business growth.

• Develop scalable fraud and abuse controls, partnering cross-functionally with Product, Engineering, Finance, Compliance, Operations, and external vendors.
• Support risks such as identity fraud, first-party abuse, payment fraud, dispute abuse, account misuse, and negative balance exposure.
• Improve operational processes, strengthen controls, and help build a secure, seamless, and scalable financial products platform.

Qualifications

• 3+ years of relevant experience in fraud operations, financial crime investigations, risk and payment fraud operations, KYC, and/or trust and safety within fintech, ecommerce, payments, or other high-risk transactional environments.
• Strong working knowledge of fraud prevention concepts, operational risk controls, KYC and identity verification workflows, and case investigation practices.
• Strong analytical thinking and attention to detail, with the ability to assess risk signals and investigate complex cases effectively.
• Ability to investigate complex cases with good judgment, strong attention to detail, and a high sense of ownership.
• Strong written and verbal communication skills, including the ability to explain risk decisions clearly and collaborate across teams.
• Ability to operate effectively in a fast-moving, ambiguous, cross-functional environment with shifting priorities.

Requirements

• Exposure to SQL, BI tools (e.g., Looker, Tableau, PowerBI), or experience partnering closely with analytics teams to support fraud and operational investigations.
• Experience using operational risk, fraud prevention, or identity verification tools within fintech or payments environments is a plus.
• Familiarity with card, deposit account, or cash advance products and their associated fraud and operational risks.
• Relevant certifications such as CFE, CPFPP, or related credentials.
• Experience building, improving, or documenting operational processes, controls, or SOPs is a strong plus.

Benefits

• Remote-First Flexibility: Work from anywhere in the world and choose the hours that suit you best.
• Time to Recharge: Enjoy unlimited PTO, company-wide recharge days, and annual team offsites.
• Everyday Perks: Weekly UberEats credits and travel discounts on SuperTravel.
• Family-Friendly Benefits: Generous parental leave and a flexible return-to-work plan.
• Comprehensive Compensation: Competitive salary, equity options, annual bonus, retirement matching, and top-tier benefits packages.
• Investing in You: Access to wellness budgets, personal development funds, and team-level learning resources.