Business Banking Specialist

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a Business Banking Specialist within PNC's Retail Branch organization, you will be based in Jacksonville, FL at the Regency Jacksonville branch (299 Monument Rd, Jacksonville, FL 32225). Job Description Acquire and expand share of wallet for Consumer and Business Banking opportunities under $2MM in sales revenue. Achieve business results through leadership and productive collaboration with a wide range of ecosystem partners. Responsible for proactive lead generation and appointments conducted inside and outside of branch. Deliver a differentiated client experience from acquisition through onboarding and servicing. Proactive lead management and referral generation – Leverage experience and knowledge of bank products and services and position appropriately to grow share of wallet and attract new consumer and business households. Manage and grow Business Banking relationships under $2MM in sales revenue. Translate client information from various sources into actionable sales strategy and tactics. Generate quality referrals to ecosystem partners and leverage tools and protocols to maximize business results. Develop ecosystem leadership inside and outside of the branch as a COI. Work across a broad range of ecosystem partners, including PNCWM, PNC Private Bank, Business Banking and Mortgage. Identify the resource or team of resources best equipped to meet client needs and introduce the client accordingly. Hold partners accountable for routine updates and referral follow up. Client experience and hospitality management – Differentiate the client experience through advanced conversation skills. Deliver client well-being through tailored solutions aligned with clients’ holistic needs, including deposits, lending, cash management, payments, and investing. Solve clients’ problems courteously and with urgency, escalating where necessary. Act as an advocate for clients and prospects across product, support, operations or other departments within PNC, identifying trends and unique needs of the client. Work with branch team to help them identify consumer and business banking opportunities to create referrals. Work closely with the Branch Manager and Business Banker to follow up on independent opportunities to expand share of wallet with consumer and business clients. Create client loyalty and grow client share of wallet through a differentiated client experience. Perform lobby engagement activities to connect with clients and position PNC products to meet their needs. Educate clients on options for managing financial transactions by leveraging technology, tools and resources. Apply product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty. Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrate heightened scrutiny to identify and avoid loss. Participate in branch daily operations, ensuring they are completed efficiently and accurately. Qualifications Preferred skills: Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales. Competencies: Banking Products, Business Acumen, Customer Experience Management, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Prospecting, Selling, Understanding Customer Needs. Work Experience: University/college degree with Education: Bachelor’s degree. Certifications: None required. Licenses: Candidates will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Benefits include medical/prescription drug coverage (with a Health Savings Account feature), dental and vision, employee and spouse/child life insurance, short and long-term disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement account, backup child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance, robust wellness program, and paid time off including maternity/parental leave, holidays, occasional absences, vacation days, and other benefits depending on eligibility. Equal Employment Opportunity PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the FDIA and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices. #J-18808-Ljbffr PNC