Senior Analyst, MSC Order to Cash, Payments

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The Sr Analyst, Order to Cash (OTC) is a key contributor within T-Mobile's Magenta Service Center (MSC), serving as the subject matter resource for payment impacts across enterprise-wide projects and initiatives. This role analyzes initiatives to identify payment impacts, collaborates with teams across the enterprise to build out requirements, test cases and identifies and implements solutions to gaps or risks surfaced during design and testing. The Sr Analyst ensures enterprise initiatives are properly assessed, validated, and implemented without disruption to payment operations.

Job Responsibilities

• Serves as Payment SME for Enterprise Initiatives: Analyzes enterprise projects to determine payment impacts, acting as the go-to resource on payment implications for project and operations teams.
• Builds Requirements and Test Cases: Develops working requirements and test cases for payment-impacting initiatives, ensuring changes are properly scoped and validated before and during implementation.
• Identifies and Implements Solutions: Identifies root causes of gaps or risks surfaced during initiative design and testing and works with impacted teams to implement solutions before initiatives move to production.
• Collaborates Across Payment Teams: Partners closely with Payment Operations, Reconciliation, and Accounting to validate assumptions and confirm requirements and test cases reflect real operational needs.
• Maintains Documentation and Communicates Status: Keeps requirements, test cases, and related documentation current, and provides clear updates to stakeholders on impact assessments and testing progress.

Education and Work Experience

• Bachelor's Degree plus 2 years of related work experience OR combination of education and experience deemed equivalent (Required)
• Acceptable areas of study include Finance, Accounting, or Business Administration (Preferred)

Knowledge, Skills and Abilities

• 2-4 years related experience within a financial, shared services, or operational setting, with exposure to customer payments/payment processing (Required)
• Business Systems Analysis (Required)
• Agile Methodology (Required)
• Requirements Analysis (Required)
• Strong Communication Skills (Required)
• Cross-Functional Collaboration (Required)
• Analytical thinking (Required)
• Data Analysis (Required)
• Financial Analysis (Preferred)
• AI Productivity (ChatGPT, Claude) (Preferred)
• Experience with SQL and cloud data platforms like Snowflake (Preferred)

LI-Corporate

LI-Hybrid

• At least 18 years of age
• Legally authorized to work in the United States

Total Target Cash Earnings Opportunity: $69,960 - $126,170

National Base Pay Range: $63,600 - $114,700

The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results.

The base pay range reflects the compensation component of this opportunity. The candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, click here.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; actual payouts may vary.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out

Never stop growing!

As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

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