Service Operations Specialist | Gilbert, AZ

Service Operations Specialist | Gilbert, AZ

Coordinate preventive and corrective maintenance activities with field teams, customers, and internal stakeholders. Support the planning and scheduling of maintenance work, ensuring resources, tools, documentation, and site requirements are aligned before execution. Track maintenance progress, open actions, pending documentation, and completion status. Maintain accurate records in company systems such as PONS, SAP, Power BI reports, or any other applicable platform. Review maintenance reports and identify missing information, documentation gaps, or reporting inconsistencies. Follow up with technicians, regional managers, and service leads to ensure maintenance reports are completed and submitted on time. Support customer communication related to maintenance scheduling, documentation, service status, and required follow-up. Coordinate with Spare Parts and Logistics to support material availability for maintenance or corrective activities. Assist in identifying maintenance backlog, overdue activities, and potential operational risks. Ensure that maintenance activities are aligned with warranty requirements, contractual obligations, and internal service processes. Escalate operational blockers, delays, missing documentation, or customer-related issues when required. Comply with the roles and responsibilities matrix for safety and health in your workplace and the knowledge in the area of sustainability and quality as indicated in the matrix. Desirable: Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field. Proficient in Microsoft Office Suite (Excel, Word, PowerPoint). Experience with project management software and ERP systems.