Fraud Specialist

Your role in our mission Prosper is seeking smart, energetic professionals to join our Fraud Team. We are rapidly growing our business and are seeking an individual to help build a best-in-class fraud process. Must be extremely detail oriented. How you’ll make an impact Review and analyze fraud cases across multiple products, including credit cards, lending and investor products. Conduct detailed investigation and analysis of collected information from multiple sources (i.e. database records, KYC documentation, external search engines and open-source websites) to determine level of risk associated with suspicious transactions, applications, and account activity. Engage with customers via phone and/or email to verify application details and/or review transaction activity for accuracy and legitimacy. Make critical decisions on case resolution and actions, including account closure, and/or law enforcement engagement recommendations. Identify patterns and trends in fraudulent activity to develop actionable insights and recommend preventive measures. Monitor and utilize AI fraud detection tools, machine learning model scores, and alert systems to detect potential fraud in real-time. Work closely with internal teams, including risk management, operations, compliance, and customer service, to resolve fraud cases efficiently. Communicate investigation findings and outcomes clearly and concisely to relevant parties, including senior management. Maintain detailed records of investigations, findings, and resolutions in compliance with regulatory and internal standards. Ensure all investigations comply with applicable laws, regulations, and internal standards, including Fair Lending and Fair Credit Reporting Acts. Ensure compliance with industry regulations and company policies when handling information. Support leadership for audit and compliance reviews by providing detailed documentation and insights into fraud cases and trends as needed. Contribute to the development and enhancement of fraud policies and procedures for credit card, lending and investor products. Participate in monthly reviews of fraud controls, processes, and systems to identify gaps and areas for improvement. Stay informed and aware of emerging fraud schemes, industry best practices, and regulatory requirements to strengthen fraud investigation measures. Test and provide feedback on fraud detection strategies to enhance their effectiveness. Proactively learn and adopt AI‑enhanced tools to streamline manual reviews and improve accuracy of fraud trend identification. Skills that will help you thrive Strong attention to detail and critical thinking to drive judgement based problem-solving through analytical thinking. Knowledge of fraud detection systems and tools, such as LexisNexis, Emailage, ThreatMetrix, Sentilink. Basic understanding of AI‑driven fraud detection and a strong interest in utilizing Machine Learning model scores to prioritize investigation workflows. Familiarity with credit card and lending industry regulations and practices. Excellent communication skills to include verbal and written documentation of customer interactions and investigation findings. Able to work independently with limited supervision in a professional, proactive, and solution‑oriented manner to support business objectives. Positive and able to thrive in a dynamic and fast‑paced hybrid environment. Advanced experience reviewing documents for authenticity. Detail‑oriented with a focus on accuracy and thoroughness in investigations. 1+ years’ experience in financial services industry. 1+ years’ experience as fraud analyst or investigator is a plus. Must have High School diploma or GED. Resources to help you prosper A connected experience: We prioritize high‑touch collaboration and flexibility. Whether you are working from our San Francisco or Phoenix offices or joining us as a fully remote team member, we provide the digital‑first tools and intentional culture to keep you synced and supported. Invested in your future: A competitive salary and a 401(k) with a 5% company match to help you build long‑term financial security. Holistic well‑being: We provide the resources you need to thrive, from flexible time off and paid parental leave to an annual wellness allowance and comprehensive health coverage. Professional & personal growth: Take advantage of a suite of premium perks, including Udemy access, childcare assistance, pet insurance, and a bevy of additional savings through Beneplace. $22.50 - $22.50 an hour Applicants have rights under Federal Employment Laws. Family & Medical Leave Act (FMLA) Equal Employment Opportunity (EEO) Employee Polygraph Protection Act (EPPA). California applicants: please click here to view our California Consumer Privacy Act (“CCPA”) Notice for Applicants, which describes your rights under the CCPA. Illinois applicants: please click here to view our Artificial Intelligence Notice for Applicants. At Prosper, we’re looking for people with passion, integrity, and a hunger to learn. Prosper thrives with people who think outside of the box and aren’t afraid to challenge the status quo. Prosper is committed to an inclusive and diverse workplace. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status or any other status protected under federal, state, or local law, including the San Francisco Fair Chance Ordinance. Prosper will consider for employment qualified applicants who are non‑US citizens and will provide green card sponsorship. #J-18808-Ljbffr