Dunbar Restaurant General Manager
The Ballantyne, A Luxury Collection Hotel, Charlotte
Company Description The Ballantyne, a Luxury Collection Hotel, Charlotte, is a resort-style property known for exceptional service, timeless elegance, and sophisticated event venues. Guests enjoy spa services, elevated dining, and a range of leisure amenities in a vibrant setting that includes a hotel, cottage, and lodge. Located about 18 miles from Uptown Charlotte and Charlotte Douglas International Airport, the hotel sits amid thriving shopping, dining, and business communities. The Ballantyne offers a supportive, empowering workplace that values service excellence, continuous improvement, and long-term career growth, with an average associate tenure of nearly five years. Team members receive competitive benefits, including medical, dental, vision, retirement savings with company match, paid time off, training opportunities, and various discounts.
Role Description The Dunbar Restaurant General Manager is a full-time, on-site leadership role based at The Ballantyne in Charlotte, NC. This position oversees daily restaurant operations, ensuring high standards of service, food quality, and guest satisfaction. The General Manager leads and coaches the front-of-house team, partners closely with the culinary team, and maintains a strong presence on the floor to engage guests and support associates. Key responsibilities include managing staffing levels and scheduling, overseeing training and performance, and ensuring compliance with health, safety, and brand standards. The role also involves managing budgets, monitoring P&L performance, controlling costs, supporting marketing and promotional initiatives, and collaborating with hotel leadership to align the restaurant with overall property goals.
Qualifications
Role Description The Dunbar Restaurant General Manager is a full-time, on-site leadership role based at The Ballantyne in Charlotte, NC. This position oversees daily restaurant operations, ensuring high standards of service, food quality, and guest satisfaction. The General Manager leads and coaches the front-of-house team, partners closely with the culinary team, and maintains a strong presence on the floor to engage guests and support associates. Key responsibilities include managing staffing levels and scheduling, overseeing training and performance, and ensuring compliance with health, safety, and brand standards. The role also involves managing budgets, monitoring P&L performance, controlling costs, supporting marketing and promotional initiatives, and collaborating with hotel leadership to align the restaurant with overall property goals.
Qualifications
- Demonstrated ability in P&L Management and Budgeting, including forecasting, cost control, and revenue optimization.
- Strong focus on Customer Service and Customer Satisfaction, with a track record of maintaining high guest experience standards.
- Experience in Hiring, onboarding, and developing restaurant or hospitality teams.
- Previous restaurant general manager or senior restaurant leadership experience, preferably in an upscale or luxury environment.
- Proven leadership, team-building, and conflict-resolution skills, with the ability to motivate diverse teams.
- Strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced setting.
- Solid knowledge of food and beverage operations, health and safety regulations, and service best practices.
- Flexibility to work a varied schedule, including evenings, weekends, and holidays as business needs require.
- High school diploma or equivalent required; an associate or bachelor’s degree in Hospitality Management, Business, or a related field is preferred.
Vacancy posted 2 days ago
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