Patient Navigator- Transplant

Key Responsibilities Meets with / calls patients and families to review the implementation of care plans, refers patients to services frequently used in a clinic and specialized services as needed, and explains hospital/community‑based resources to patients and families, providing documentation. Assesses patients for referrals to resources and acts as a liaison with internal and community resources, contacting hospital and community resources to ensure access to services. Assists patients and families with scheduling multidisciplinary appointments, reviewing appointment schedules and instructions, and coordinating logistics for plan adherence such as appointment reminders and arranging transportation. Assists patients with applying for insurance and provides insurance information to care teams to determine eligibility for services. Maintains relationships for accessing community‑based resources, provides outreach and maintains positive working relationships with providers and administrative staff (including physicians, office staff, nurses, and social services staff), and reports outcomes of referrals to the referral source. Documents patient care and collects required data, tracks outcomes, and supports strategic planning processes; develops and maintains data. Attends and participates in care planning meetings to prepare patients for discharge or continuing care. Qualifications Education: High School Diploma / GED required. Bachelor’s Degree preferred; Human Services or other related fields of study preferred. Experience: Minimum of one year of closely related experience required. Experience with the clinic population or working with community resources preferred. #J-18808-Ljbffr Boston Children's Hospital