Assistant Property Manager - Canterbury East

Job Description

Job Description

Position Overview

The Millennia Companies seeking an Assistant Property Manager who has knowledge of residential housing and housing programs. The Assistant Property Manager reports to the Community Manager and shares responsibility for the overall operation and the day-to-day implementation of policies, procedures, and programs to ensure a well-managed and maintained Community. The Assistant Property Manager should maintain property rentals by advertising and filling vacancies, negotiating, and enforcing leases, maintaining and securing premises, and knowing Fair Housing Laws and all other laws about housing. The ideal candidate will assist in managing the Community according to prescribed policies and procedures, under the supervision of the Property Manager or Senior Property Manager assists in all operational and financial aspects of the property or properties.

Essential Functions and Responsibilities

• Interviews and screens prospective residents for occupancy.
• Identifies appropriate contractors, defines the scope of work, and obtains necessary bids.
• Processes and monitors work orders.
• Processes and submits invoices for payment.
• Rent collection, receipting, prepares deposits using Onesite property management software.
• Submits required reports and maintains records according to company policy.
• Responsible for in-house monthly file audits.
• Responsible for apartment inspections for move-in/move-out conditions (pre/post inspections) and the successful completion of the process within 24 hours of the action.
• Organizes and files all relevant reports, leases, and paperwork.
• Accepts service requests from residents and routes to maintenance for prompt processing.
• Ensure the completion of all recertification paperwork within its required deadline.
• Ensures property’s filing system is maintained daily, including applicant/resident, accounting, vendor, and contract files.
• Maintains a positive customer relations attitude.
• Physically inspects units and Community
• Knowledge of state and local landlord/tenant laws and applicable building codes
• Excellent communication skills in both verbal and written
• Must have strong computer experience in MS Word, Excel, and Outlook; Onesite experience a plus.
• Must be thorough, reliable, responsible, honest, organized, flexible and service-oriented
• Must be knowledgeable of all phases of leasing and resident retention.
• Secure lease renewals and recertifications each month.
• Executes marketing and advertising campaigns for apartment leasing in conjunction with the Affirmative Fair Housing Marketing Plan.
• Creates innovative marketing ideas for marketing the Community and improving resident satisfaction.
• Remains current on and compliant with the policies and laws affecting the marketing and leasing community.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Education and Experience

• High school diploma/GED required or
• 2+ years’ experience in residential leasing or property management.
• Excellent communication and time management skills.
• Experience with Microsoft Office (Word, Excel, and PowerPoint).
• Marketing, sales, or customer service experience required.
• Housing experience required, preferably affordable housing with an emphasis on the Department of Housing and Urban Development (HUD) and Low-Income Housing Tax Credit (LIHTC).
• Must be willing and able to travel. Generally, travel commitments are 1-3 days maximum; however, they may occur weekly.
• Excellent communication skills are critical, including verbal and written.
• Must possess superior customer service, communication, and interpersonal abilities.
• Ability to analyze complex problems, propose workable solutions, and implement corrective actions in all situations.
• Able to influence effectively; gain support for new ideas and approaches across multiple stakeholders with varying agendas and shifting priorities
• Solid understanding of data analysis, budgeting, and business operations.
• Superior analytical and problem-solving capabilities.
• A strong strategic and business mindset.
• Excellent organizational skills.

Work Conditions & Physical Demands

• Work is performed indoors and outdoors in a residential setting with regular exposure to cold, heat, noise, people, and equipment.
• Able to work independently or as a team member and support managers with special projects.
• Strong collaboration skills – works well across functional areas—excellent relationship-building skills; able to collaborate with various levels of the organization.
• The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.
• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear, and taste or smell. The employee must occasionally lift or move up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Values We Seek

• Respect : Respect is shown by demonstrating a sense of self-awareness and reflecting on one's own words and actions to adapt, grow, and succeed. We embrace our differences while recognizing what brings us together.
• Collaboration: Collaboration begins with strengthening our relationships with our residents, owners, partners, and employees, relying on strong communication and a deep understanding of the values and needs of all those involved.
• Service-Focused: Understand what internal and external stakeholders value and anticipate their needs; strive to create a meaningful experience and build lasting relationships.
• Performance: Achieving exceptional performance requires us all to work on the right things at the right time and stay aligned with our business fundamentals and priorities. It also requires us to understand the business – carefully and critically analyzing our performance and metrics and weighing options and risks before making decisions.

Expected Hours of Work & Travel

• Must be able to work various shifts when needed to cover during regular business hours, including weekends and evenings.
• Travel required.

EOE/Disabled/Veterans Statement

We are an Equal Opportunity Employer. Each applicant for employment is solely based on job qualifications, regardless of race, color, religion, sex, sexual orientation, genetic information, age, disability, national origin, veteran status, or any other classification protected by law.

Background Check Process

Employment with Millennia Housing Management, Ltd. is contingent on completing a complete background check process, including reference, pre-employment drug testing, credit, and criminal background review.

Acknowledgment:

This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job. The employee signature below constitutes the employee's understanding of the requirements, essential functions, and duties of the position. Duties, responsibilities, and activities may change at any time with or without notice.

About The Millennia Companies

Founder and Chief Executive Officer Frank T. Sinito entered the real estate business in 1985 with the purchase of a 14-unit multi-family development in Northeast Ohio, handling all aspects of property management and developing a passion for providing exemplary and caring service to residents. From this start, Sinito went on to acquire additional apartment developments, and, in 1995, he founded The Millennia Companies® (Millennia), a high-performance business enterprise that has grown to operate in a diverse set of sectors; opportunities exist in multi-family real estate development, property management, commercial real estate, hospitality and more. We invite you to thrive in your career here as we serve thousands of residents, clients, and customers throughout our dynamic group of companies.

You can make a difference at Millennia. Do you value respect, service, performance, and collaboration? These values drive our culture and success, and we recruit employees who embody them. When you join our team, you will be part of an environment that fosters growth and enables excellence. You will also meet passionate employees who work together to advance our mission and create a culture of excellence recognized by industry associations. In 2020, Millennia ranked #1 on the Affordable Housing Finance (AHF) list of Top 10 Companies Completing Substantial Rehabilitation, #4 on the AHF list of Top 50 Affordable Housing Owners, and #18 on the Multi-Housing News list of Top Developers.