Case Associate (Bilingual)

Catholic Charities of the Archdiocese of Chicago partners with mission-driven people and organizations across Cook and Lake counties to witness a message of mercy and hope to a world in need by improving lives and nourishing spirits; strengthening and empowering people, families, and communities; and committing to being present to our times through the eyes of faith. Role Overview The Case Associate provides comprehensive client support by assisting with intake, assessments, crisis response, case documentation, administrative coordination, resource referrals, community outreach, and collaborative team efforts while continuously developing skills to enhance service delivery and organizational success. Job Responsibilities Assist in conducting client intake and assessments, gathering relevant information to support service planning. Help maintain accurate case files and documentation, ensuring compliance with organizational policies and procedures. Assists with crisis situations and emergencies as needed. Provide administrative support, including not limited to billing tasks, scheduling appointments, managing communications, and coordinating meetings. Facilitate client access to resources and services by providing information and referrals as needed. Participate in outreach activities to promote programs and engage with the community. Work collaboratively with internal stakeholders and team members as needed. Engage in ongoing learning, training, and skill development, seeking and applying feedback to continuously improve performance and contribute to team and organizational success. Essential functions include all other duties and responsibilities as assigned. Physical Requirements Kneel and move from sitting, bending, kneeling, or standing multiple times a day Climb up and down up to 3 flights of stairs at a time Lift, push, and pull up to 25 lbs Other Requirements Comply with program and/or requirements related to: Background check DMV check Additional Requirements Driver's license Automobile Insurance Education and Experience Requirements Minimum Qualifications H.S. Diploma or General Education Degree (GED) Entry level Spanish Fluency (spoken and written) Strong organizational skills with the ability to manage multiple tasks and priorities effectively Excellent communication and interpersonal skills, with a focus on customer service. Preferred Qualifications Associate's Degree (AA) in a related field of study 1-3 years relevant experience Familiarity with data entry, billing systems, and Microsoft Office Suite is preferred. Certifications and Licensure Preferred 40 DV training certification, CPR/First Aid certified Benefits BlueCross/Blue Shield EPO/PPO Health Insurance Dental and Vision Insurance Employer-Paid Life, Short-Term, and Long-Term Disability Insurance PTO, Sick Time, and 15 Paid Holidays 403(b) Retirement Savings Plan Employee Assistance Programs (EAP) Tuition Reimbursement Professional Development Opportunities and Service Awards Additional Voluntary Benefits $19.35 - $21.50 / hour Pay Transparency In compliance with the Illinois Equal Pay Act of 2003 (820 ILCS 112/5, et seq.), Catholic Charities of the Archdiocese of Chicago is required to provide the wages and benefits that it reasonably expects in good faith to offer for any specific job positions posted. Please note that the exact compensation package ultimately offered to an applicant may vary based on skills, experience, and location, amongst other permissible factors. Catholic Charities of the Archdiocese of Chicago is an equal opportunity employer and consideration for employment is made without regard to: race, color, national origin, religion, age, sex, disability status, protected veteran status, or any other characteristic protected by applicable law. Catholic Charities is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an email to View email address on click.appcast.io or call View phone number on click.appcast.io and let us know the nature of your request and your contact information. #J-18808-Ljbffr Catholic Charities