Resident Services Coordinator

Responsibilities

Are you a compassionate, resourceful professional with a passion for empowering residents and connecting them to vital community resources? We're looking for a Resident Service Coordinator to join our team at one of Related's affordable housing communities in Roselle, NJ. The Resident Service Coordinator is responsible for enhancing the quality of life for our residents by connecting them to essential services and fostering a sense of community. This position plays a critical role within a large family housing community of 252 units and requires a highly organized, adaptable, and professional individual capable of managing relationships with residents, corporate leadership, public agencies, law enforcement, schools, healthcare providers, and community organizations. The ideal candidate will thrive in a high visibility environment, demonstrate strong communication and stakeholder management skills, and effectively balance resident advocacy with operational and organizational priorities.

If you're eager to make a meaningful difference in the lives of residents while contributing to the success of affordable housing initiatives, we'd love to hear from you!

Essential Job Functions:

• Provide individualized assistance to residents by identifying needs and connecting them to appropriate community resources and supportive services.
• Educate residents and their families on community services, eligibility criteria, wellness initiatives, lease compliance, tenant rights, and application processes.
• Organize, coordinate, and promote resident programs, workshops, and activities that encourage engagement, social connection, self-sufficiency, and community wellness.
• Act as a liaison between residents, property management, corporate leadership, and external service providers to ensure timely and effective delivery of support services.
• Manage relationships with a broad range of stakeholders including residents, families, property management, corporate leadership, local government agencies, law enforcement, schools, healthcare providers, community organizations, and service partners.
• Serve as a visible and professional representative of the property by participating in meetings, community initiatives, collaborative partnerships, and stakeholder discussions.
• Maintain accurate, organized, and confidential resident files, service logs, case notes, incident documentation, and program records in accordance with company standards and regulatory requirements.
• Prepare timely and accurate reports including service metrics, quarterly summaries, program outcomes, budgeting, and other reporting requirements as assigned.
• Support crisis intervention, de-escalation efforts, and coordinated responses related to resident concerns, safety matters, and community challenges while maintaining professionalism and confidentiality.
• Collaborate cross functionally with property management, maintenance, compliance, security, and corporate teams to address resident concerns, community trends, program participation, and emerging needs within the property.
• Develop and maintain strategic partnerships that strengthen resident programming, increase access to services, and support long term community stability.

WHY YOU'LL LOVE IT HERE:

• Lots of paid time off (19+ days!) - we value your life outside of work.
• Customizable total rewards package - pick from our medical, vision and dental options, along with our life insurance and an Employee Assistance Program.
• Financial wellness perks to set you up for success, such as 401(k), FSA & HSA, employer paid life and AD&D insurance, paid leave and disability programs.
• Mental health resources, such as counseling, are available to our team members.
• Fertility benefits - such as surrogacy, adoption assistance and more.
• Paid time off to volunteer and we will match your charitable donations. We are a passionate team making real impact on the world.
• Grow with us - learning and training programs, tuition and certification reimbursement, internal advancement opportunities are available and much more.

Anticipated Salary Range:

• $28-$30 / hour
• Annual Performance Bonus
• This position is Non-Exempt, meaning eligible for overtime pay

This range is provided as a general guideline and reflects what we reasonably expect to pay for this role at the time of posting. Actual compensation may vary depending on a variety of factors, including the candidate's qualifications, geographical location, and the specific responsibilities of the role. In addition to salary, this position may be eligible for performance bonuses and a comprehensive benefits package, including health insurance, retirement plans, and paid time off.


Final compensation offers will be determined following a thorough assessment of the candidate's background and the requirements of the position.


Qualifications

• Bachelor's degree in Social Work, Psychology, Gerontology, Public Health, Human Services, or a related field preferred; equivalent experience may substitute.
• Minimum of 2 years of experience in resident services, social services, case management, community engagement, or affordable housing programs preferred.
• Experience working within large scale affordable or family housing communities preferred, particularly in environments requiring coordination with multiple agencies and stakeholders.
• Strong knowledge of local community resources, supportive service programs, and federal/state assistance programs.
• Demonstrated ability to manage complex stakeholder relationships with professionalism, diplomacy, emotional intelligence, discretion, and sound judgment while effectively navigating sensitive situations and diverse community dynamics.
• Excellent written and verbal communication skills with the ability to communicate effectively across all levels of the organization and community including residents, frontline staff, executive leadership, public officials, and external partners.
• Strong administrative, organizational, and reporting skills with the ability to manage detailed documentation, deadlines, compliance requirements, and multiple priorities simultaneously.
• Ability to work independently while collaborating cross functionally in a fast paced, high visibility environment.
• Proficiency in Microsoft Office and web-based reporting systems.
• A strong passion for social impact, delivery of quality services, community engagement, and the preservation of affordable housing.
• Demonstrates accountability and reliability by taking ownership of projects and outcomes, prioritizing accuracy and attention to detail, and approaching challenges with resilience, adaptability, and proactive problem solving while fostering a resident centered and collaborative environment.

#RAJOBS

#LI-AB1


Overview

Related Affordable spearheads Related's initiatives to preserve and enhance the nation's affordable housing supply. With over 50 years of experience in affordable housing acquisitions and development, Related Affordable is renowned nationally for its financing, preservation, and rehabilitation innovation. Presently, Related Affordable manages one of the largest affordable housing portfolios in the United States. Our team is committed to the principle that everyone deserves a quality home, and we tirelessly strive to fulfill this mission in communities nationwide. Visit our website for more information: Related Affordable Housing.

We are proud to be an equal-opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards.

Explore careers at
For details on our hiring policies and privacy practices, visit our Privacy Policy