Digital Product Manager

Job Description

This role is a critical piece in our Product organization that helps to translate strategy into action as we work to make the digital experience at Quest universally lovable for all of our constituents. We believe that a passion for lovable experiences is core to helping us achieve our goals, which in turn will lead to new growth opportunities for Quest to explore.

The Digital Product Manager will be critical in developing product features for Quest Customers. In this respect, they will primarily focus on three key objectives:

• Collaborating with business partners to establish key goals, setting strategic direction to achieve desired outcomes, and developing a roadmap to facilitate the efficient execution which maximizes investment return
• Managing a team of technology resources to execute and operate via the Agile framework, seeking ongoing efficiency in our ways or working
• Ensuring the product/feature is operationally performing as expected - and managing any incidents or performance degradation.

Pay Range :$130,000 - $140,000 / year

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Responsibilities:

• Identify and analyze strategic factors which drive digital product performance; including competitive intelligence
• Understand the strategic orientation of innovation management for the relevant digital products;
• Develop and seek innovative ideas from a wide variety of sources, internal and external, collect, evaluate, and select ideas actively search for ideas and innovative technologies outside the company
• Analyze opportunities, risks, strengths, and weaknesses, as well as the derivation of critical issues of the future and the purpose and vision of what Quest wants to achieve with innovation
• Conduct research into future trends and the impact and opportunity for the Quest. Make future projections as the basis for the innovation strategy
• Create and maintain end-to-end digital product journeys (from creation of concept to implementation and continuously monitoring and refining) working closely with Business stakeholders
• Proactively create and maintain detailed digital product journeys, journey progress metrics/KPIs, identify journey dependencies and risks related to other product, platforms, services, or applications and develop mitigation strategies with the Business and in support of digital product needs
• Define and document product features, product user stories to enable technical design, development, and testing
• Partner with the UX/UI team to establish experience interactions and designs based on high level feature requirements
• Partner with other Digital Product Managers to understand, develop and inform digital product roadmaps, and support roll out plans as part of Scaled Agile processes
• Lead an Agile team working with, Business, Architecture, DevSecOps, Infrastructure and other HTAS functions to support the Digital Product team and Business prioritize and groom product backlogs regularly
• Develop and deliver progress reports for digital journey progress, risks, and metrics
• Monitor, Manage and report on operational performance, including Functional, Technical and Customer Satisfaction that ultimately translate back to financial returns
• Challenge the current state performance, and own any below average performance actively
• Constantly pursue improved ways of operating - not only the product, but our processes and team design

Qualifications:

Education Required:

• Bachelor's degree in Computer Science, Business, or a related field. Equivalent work experience may be considered in lieu of a Bachelor's degree.

Required Work Experience:

• 2-5+ years' experience in a similar role (can include related experience, such as Agile, Engineering, UX or Analytics)

Preferred Work Experience:

• Able to showcase previous digital product improvements that you owned
• Demonstrate how you've leveraged Customer Experience processes to act as an advocate for customers
• At least 2 years' experience working in an Agile framework with digital products
• Experience in coaching, mentoring and/or training other team members

Physical and Mental Requirements:

• Proven ability to sift through data, identify critical information, analyze, and make recommendations that influence successful product outcomes
• Self-driven, highly motivated individual

Knowledge:

• Customer Experience Management
• Digital Product Management
• Competitive Intelligence
• Design Thinking
• Business/Digital Analysis
• Financial Planning/Management
• Agile
• Healthcare or clinical lab industry knowledge beneficial

Skills:

• Change management
• Strong analytical and critical thinking skills
• Deep technical skills
• Beyond the typical communications skills, an ability to tell a story is a must have "what does the data tell us?"
• Ability to build strong and trusted relationships
• Collaborate with others for optimal results
• Ability to work independently and drive for results
• Business process mapping (BPM) skills beneficial

Licenses and Certifications

• Certified Scrum Professional (CSP) (Preferred)
• Lean Six Sigma (Preferred)

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Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.