Field Service Technician

Raymond West is looking for a Field Service Technician to join our service team! The primary objectives are: (1) the proficient repair and service of the customer’s equipment, (2) to maintain good communication and working relationships with customers, peers, and management, (3) to represent and sell the entire company, (4) maintain and exceed productivity goals, (5) work within all safety guidelines established by Raymond West and OSHA. Raymond West is committed to providing our customers with end-to-end warehouse solutions. We bring you our industry-leading expertise in lift trucks, racking, conveyor, dock and door, rentals, parts, and service. Our customers trust us to provide the right supply chain solutions and services to keep their business up and running. Duties And Responsibilities Repair all types of equipment that Raymond West sells and services. Update training and skills on a continuing basis. Train other employees as needed. Maintain a profitable billing level. Follow all Service Department procedures. Communicate with assigned Field Supervisor. Complete all paperwork transactions in a timely, neat, accurate and orderly fashion. Communicate all options to customers before proceeding with work. Have the necessary tools to perform repair and scheduled service work. Complete jobs within quoted time limits when applicable. Maintain a clean and orderly (inside and outside) vehicle. Maintain an accurate assigned parts inventory, if applicable. Always represent the entire company. Pass Raymond Certification and re-certification if applicable. Maintain good working knowledge of customers and equipment in assigned areas. Maintain an acceptable driving record as established by the company’s insurance carrier. Report accidents whether self or customer. Account for 100% of available time during working hours. Be willing to work overtime when necessary. Coordinate all overtime with assigned supervisor. Follow all procedures in the company’s Employee Handbook. Follow safety procedures and use good judgment in regard to safety. Be willing to work out of town as necessary. Establish a positive rapport with customers. Perform other specific duties and projects as assigned by the Service Supervisors or Managers. Required Skills/Abilities Excellent written and verbal communication skills. Ability to read, write and speak English fluently. Excellent Organizational Time Management skills. Proficient in Microsoft Office Suite and similar software. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to speak effectively before groups of customers or employees of an organization. Maintain effective working relationships with employees, co‑workers, and managers in other departments. Willing to work off‑hours as specific needs dictate and assume more responsibility as required. Fulfill the essential job function in a consistent state of alertness and safe manner. Be self‑motivated and manage time efficiently. Customer oriented. Exhibit professional behavior at all times. Follow mandates and procedures of the Service Department. Deal with customers face‑to‑face. Maintain a sound working relationship with other technicians and fellow workers. Pass all available certificates appropriate to the position. Have working knowledge of basic D.C. electricity, basic A.C. electricity, internal combustion, and diesel engines. Write routine reports and correspondence. Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Raymond Level 1 Certified or working toward that goal, if applicable. Possess a valid driver’s license with no more than the allowable level of points on record, if applicable. Maintain personally owned tools according to approved minimum tool list. Maintain additional tools as required by duties and certification level. Take direction. Team player, i.e., work with peers. Knowledge of hydraulic systems. Mechanical abilities. Maintain a clean, neat, and professional appearance. Willing and able to learn quickly and perform accurately and neatly with a degree of flexibility. Motivated to continuous self‑development and training. Assume more responsibility as required. Education/Experience Minimum Education and Experience: Determined by position. High school diploma, general education degree (GED) or equivalent. Minimum of 3 years breakdown experience or comparable service experience; or equivalent combination of education and experience. Travel Requirement This position will be based in the field and require daily travel within assigned territories. Technicians will be provided a company vehicle and a company fuel card to pay for vehicle expenses. Must be able to be insured by Raymond West. Physical Requirements Position is non‑sedentary. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Employee is regularly exposed to moving mechanical parts. Position will be required to go onto job sites to perform duties where construction is underway. Employee frequently lifts and/or moves up to 50 pounds. Use hands to finger, handle, or feel and reach with hands and arms. Occasionally required to smell. Required to climb, balance, stoop, kneel, crouch, and crawl. Frequently exposed to outside weather conditions and risk of electrical shock. Occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; extreme cold; extreme heat; and vibration. Noise level in the work environment is sometimes loud. Pay Range The hourly range for this position is $20.60 – $50.63. The specific pay offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. Qualified candidates must be able to pass a pre‑employment physical and drug screen. Benefits Raymond West provides medical, dental, vision, 401k with company match, flexible spending accounts, disability insurance, life insurance, personal time off, holiday pay, and a great team to work with. Apply online via the submit resume button provided. We are an equal opportunity employer and encourage all qualified persons to apply. We encourage qualified military veterans and persons with disabilities to submit their resume online. We will consider qualified applicants with criminal histories in accordance with the FCO. We are a drug‑free company. This contractor and subcontractor shall abide by the requirements of 41 CFR: 60‑1.4(a), 60‑300.5(a) and 60‑741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability. #J-18808-Ljbffr