Business Process Improvement Analyst

Business Process Improvement Analyst

A Few Words About Us Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing.

Job Description

Position Summary:

The Business Process Improvement (BPI) Analyst is responsible for future state process analysis, documentation, solution design, implementation and training/communication of BPI initiatives for Global HR and Shared Services.

This role will be responsible for streamlining, simplifying and improving HR end-to-end processes, driving a continuous improvement culture, with systems & tools to drive productivity and a unified user experience.

Position Overview:

Provide strategic leadership around initiatives focused on the sustained improvement of HR business processes

Act as a change agent to instill Lean methodology culture and ensure principles are utilized consistently

Serve as the corporate expert on Lean process methodologies and process improvement tools

Help manage the development and delivery of Lean methodologies by coaching business leaders

Help define process quality issues, measure current process performance, analyze root cause defects and develop targeted process improvement opportunities

Drive creation and implementation of visual metrics to build sustainability in to continuous improvement

Track record of successful cross functional/project management & deployment leadership experience

Strong analytical and client-focused process problem solving experience

Primary Responsibilities:

Identify, create, and participate in the implementation of business process improvements, enabling tools, and systems that deliver tangible value to the HR Organization.

Perform qualitative and quantitative analysis of key performance indicators in an effort to identify opportunities for improvement in the existing business model, processes, and structure.

Identify subject matter experts to support multi-functional efforts in process improvement, data capture and analysis, and compliance with policies & procedures.

Analyze and develop business process diagrams and models to support process design and redesign initiatives

Advisor on projects, offering solution-design support and best practices for process management.

Monitor business readiness and adoption through process performance audits and reports

Partner with other cross-functional teams within HR Operations and COEs to identify and address improvement opportunities.

Help create and maintain a self-service knowledge base to educate teams and allow ready access to SOPs, process maps, etc.

Facilitate conversation around business process improvement, supporting team members across the HR Organization, through continuous improvement concepts, projects and methodologies.

Knowledge, Skills and Abilities:

Demonstrable applied knowledge of business processes and process improvement methodologies

Ability to interface and communicate effectively with all levels of employees, management and diverse audiences

Ability to influence and shape work, progress, and processes without ownership or control

Solid business insight, with a strong familiarity of HR processes and the Employee Lifecycle

Experience working cross-functionally with departments such as Finance, IT, Legal, Payroll, etc.

Demonstrated ability to lead complex projects from inception through completion

Knowledge of principles and methodologies of change management

Proven experience working in a global and multi-cultural work environment

Strong organizational, time management and presentation skills

Strong, professional work ethic

Ability to work in fast paced, fast changing environment

Excellent interpersonal skills; Good team player and able to operate independently

Qualifications:

Bachelor's Degree in Business, Human Resources, or similar

5+ years of business process improvement experience

Solid experience in Global Business Processes design and consultation

BPI certification (Lean, Six Sigma) or experience with Kaizen a plus

Experience with Cloud-based HR Systems, Service Center CRM

Experience with Workday and Salesforce.com a plus

Careers Integrated Resources Inc