Choice hotel Manager

Job Description

Job Description

Hotel General Manager / Operations Manager

Manchester, Tennessee
Competitive Salary + Bonus Opportunity

Established, professionally operated hotel seeking an experienced Hotel General Manager / Operations Manager with prior Choice Hotels experience preferred. We are looking for a hands-on leader who understands hotel operations, guest satisfaction, team accountability, payroll control, and brand standards.

This is not an office-only position. The ideal candidate must be willing to lead by example, assist departments when needed, and maintain a strong presence throughout the property.

Responsibilities

• Oversee daily hotel operations
• Manage front desk, housekeeping, breakfast, and maintenance departments
• Maintain high guest satisfaction scores and online reputation
• Ensure compliance with brand standards and QA inspections
• Control payroll and operating expenses
• Recruit, train, coach, and hold staff accountable
• Monitor rates, occupancy, and revenue performance
• Handle guest issues professionally and efficiently
• Maintain property cleanliness, service quality, and operational consistency
• Ensure proper scheduling and labor management

Preferred Qualifications

• Previous hotel GM or AGM experience
• Prior Choice Hotels experience strongly preferred
• Experience with:
• • Choice systems
  • Medallia
  • Revenue management
  • Housekeeping operations
  • Guest service recovery
• Strong leadership and communication skills
• Ability to work flexible hours, including weekends and holidays when needed
• Stable work history preferred

Compensation & Benefits

• Competitive base salary
• Performance bonus opportunity
• Paid vacation
• Paid holidays
• Employee hotel discounts
• Long-term growth opportunity with stable ownership

Ideal Candidate

We are seeking someone who:

• Leads by example
• Holds employees accountable
• Takes pride in the property
• Understands cost control and profitability
• Creates a positive guest experience
• Can build and maintain a strong team culture

Please submit resume with hotel experience and references.

Comfort Suites Manchester 77 room Choice hotel

Company Description

Comfort Suites Manchester 77 room Choice hotel