Controls Specialist

Controls Specialist

The Controls Specialist is responsible for supporting controls systems on released products, including troubleshooting, field issue resolution, and coordination of software updates. This role serves as the first responder for controls related issues across production, field, and service environments, ensuring timely resolution and minimal disruption to operations. The Controls Specialist also supports production test systems and collaborates closely with cross functional teams, owning all post launch controls support activities and driving issues through to resolution.

Key Responsibilities

Results 50%

• Serves as the primary responder for electrical and hydraulic controls related issues in the field and production environments, diagnosing problems and driving timely resolution.
• Provides controls support to sales, service, and customers, including field visits as required.
• Coordinates and implements controls system updates for released products, working with internal teams and external partners.
• Supports production test stands and troubleshooting activities to ensure consistent and reliable operation.

Productivity / Job Knowledge

• Troubleshoots electrical, controls, and system level issues on released products in both shop and field environments
• Reads and interprets wiring diagrams, schematics, and control logic to identify root causes of issues
• Coordinates with third party software developers and vendors to implement and validate updates or fixes
• Supports setup, maintenance, and improvement of production test systems and equipment
• Documents issues, solutions, and system behavior to build knowledge and improve future response
• Communicates effectively with cross-functional teams, including Engineering, Manufacturing, Sales, and Service
• Interfaces directly with customers when needed to diagnose issues and support resolution
• Demonstrates strong ownership of problems through to closure, ensuring issues are fully resolved and not recurring
• Works independently to prioritize tasks while maintaining alignment with team objectives
• Supports continuous improvement efforts by identifying recurring issues and recommending corrective actions

Dependability

• Demonstrates a good attendance record; is aware of the impact that missing work will have on the customer as well as co-workers.
• Completes goals/projects on time or ahead of schedule.
• Responds to work assignments and requests by being cooperative and available.
• Follows through and meets commitments.
• Available as a resource to subordinates and/or peers.

Safety

• Follows safety procedures, protocols, policies, and adheres to all SAFESTART concepts, and acts when others are not holding themselves accountable.

Core Values 50%

Act Like an Owner.

• Leads by example and takes ownership in everything you do and or say.
• If you see something, say something and follow through until it's right.
• Treats others with respect and kindness.

Be Interested. Stay Interested.

• Isn't complacent. Seizes opportunities to learn by participating in activities to increase understanding.

Create Change. Start With Yourself.

• Asks "why", is open-minded, and challenges the status quo.
• Leads and supports changes for the sake of improvement.

Seek New Perspectives.

• Seeks new perspectives from all available sources to challenge your own, and brings them into your decision making process.
• Involves all stakeholders in making decisions. Is open to input from all sources.

Fail Fast. Learn Fast.

• Considers long and short-term outcomes when making decisions.
• Is fearless.
• Readily admits mistakes.

Requirements

Qualifications and Essential Skills:

• Bachelor's degree in a technical or business discipline; or three to five years related experience and/or training; or equivalent combination of education and experience.
• 2–4 years of experience in controls, electrical systems, or manufacturing environment.
• Strong troubleshooting skills with electrical and hydraulic control systems.
• Ability to read and understand wiring diagrams, hydraulic schematics, and technical documentation.
• Experience working with HMIs, sensors, and basic control systems preferred.
• Strong problem solving and analytical skills with attention to detail.
• Action oriented with the ability to take ownership and drive issues to resolution.
• Ability to work independently while also collaborating effectively within a team.
• Strong communication skills, including the ability to work directly with customers and field personnel.
• Willingness to travel as needed for field support and customer issues.
• Proficiency with Microsoft Office tools.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly required to sit and interface with computer systems while maintaining a high level of concentration. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is occasionally required to use hands/fingers to handle or feel. The employee is occasionally required to stand, walk, reach with hands and arms, and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 25 pounds of files or supplies. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the office work environment is usually quiet. Employee may be exposed to shop environment while distributing documents to shop area. When on shop floor, employee will be required to wear safety glasses at all times, steel-toed footwear and ear protection when job demands presence in areas outside safety zones and gloves when handling material.