Sales Support Representative SLED

Introduction You’re the heart of Connection. A people person who loves to help, listen, and learn. Join our team of experts to grow your career and work side by side with specialists from the industry’s biggest tech manufacturers. Overview What We Do: We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department. Who We Are: Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others. Why You Should Join Us: You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional well-being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days. Responsibilities Provides support to Account Manager and customers during the order fulfillment process and in servicing new accounts or additional business for existing accounts, helping ensure account retention and growth. Handles incoming calls and assists on calls when needed. Places orders for the Account Manager. Follows up as needed on orders to ensure satisfactory delivery. Prepare quotes, research customer product questions, and assist with bids. Handles all aspects of order preparation. Serves customers at the highest level in order to assist in closing any potential sales. Assists the Account Manager with stock, credit, and shipping issues, as well as open/backlogged orders. Requirements Intermediate to advanced Microsoft Office knowledge. Organized with the ability to multitask and manage priorities. Effective written and verbal communication skills, with the ability to send correspondence via email and to make and receive telephone calls. Adaptable with the ability to switch tasks based on shifting priorities. Excellent written communication skills with the ability to compose professional business communications via email. Excellent verbal communication skills. Detail-oriented with item‑by‑item focus, meticulous attention to detail. Ability to work both independently and in a team environment. Ability to provide exceptional customer service to our customers. Ability to build effective relationships both internally and externally. Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process and communication with a “live person.” #J-18808-Ljbffr Connection