Desktop Support Specialist

Job Description

Job Description

Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for all American Corporations. We are currently seeking a Desktop Support Specialist for our client in the IT-Services domain. We value our professionals, providing comprehensive benefits and the opportunity for growth. This is a Contract position, and the client is looking for someone to start immediately.

Duration: 6+ Months Contract

Location: Minot, ND

Salary: $22.00-$28.00/ Hourly

Role: Desktop Support Specialist

Primary Skills: HelpDesk

Role Description: The Desktop Support Specialist must have 3+ years of experience. We are looking for a Desktop Support Technician who will have strong and professional IT customer support skills, strong technical skills and the ability to exceed the customer’s expectations. You should be solution orientated, have a proactive attitude and be a self-starter.

Responsibilities:

- Provide onsite Desktop services in English for supported desktop, supported desktop software, and supported devices.

- Perform the desktop services in a manner that minimizes interruptions to Company's daily operations.

- Perform proactive maintenance of the supported desktop, supported desktop Software, and Supported Devices to minimize downtime.

- LogMeIn as the primary remote-control tool; Company remote control software used as a backup method only. Field Services Support shall not manage P1 tickets.

- Field Services support shall manage single user incidents and VIP tickets, P2, P3, P4, along with Service Requests only.

The supported devices are listed below:

- Desktops and laptops Apple Mac OS for remote connectivity (e.g., Citrix), where applicable Printer queue and break/fix coordination iOS devices Android devices, where applicable for Mobile Device Management Enterprise software part of Company's standard workplace image (desktop and laptop).

Education: Bachelor’s degree in Computer Science, Electrical/Electronic Engineering, Information Technology or another related field or Equivalent

Experience: Minimum 3+ years of experience

Relocation: This position will not cover relocation expenses

Travel: No

Local Preferred: Yes

Note: Must be able to work on a W2 basis (No C2C)

Recruiter Name: Veena Grover

Recruiter Phone: View phone number on ziprecruiter.com

Benefits:

We have various coverages and additional benefits to choose from:

- Medical, Dental (Including Ortho) & Vision Insurance (Option to Enroll).

- Paid Leaves (Wherever applicable).

- Life & Disability Coverage (Upon eligibility).

- 401K Option, Education Assistance Program and more.

Mastech Digital is an Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.