Learning Content & Training Developer - Contact Center

Learning Content & Training Developer - Contact Center

Charlotte, North Carolina

Hybrid

Contract

$61.06/hr - $66.92/hr

We are seeking an experienced Training Developer to support the rollout of new contact center platforms by creating high-impact learning content for agent and supervisor audiences. This hybrid contract opportunity is based in Charlotte, North Carolina, with Des Moines, Iowa also available as a work location. The role is ideal for a learning professional who can translate complex platform functionality into clear, practical training materials that drive adoption and performance. This position offers the opportunity to play a key role in a large-scale contact center technology transformation. The ideal candidate is a self-starter who works well independently, collaborates effectively with subject matter experts, and develops engaging simulations, job aids, and guided learning content that help frontline teams perform with confidence. Candidates with experience supporting fast-moving technology rollouts and creating practical, workflow-based training solutions will be especially well suited for this role.

Work Arrangement: Hybrid, 3 days per week onsite

Duration: 12+ months

Required Skills & Experience

• Demonstrated experience developing training content, including simulations and walkthroughs, ideally within contact center environments
• Ability to translate complex systems and processes into clear, actionable learning steps
• Strong background in instructional design and job aid development
• Experience supporting large-scale technology rollouts, including training needs analysis and curriculum planning
• Proven ability to work independently, take ownership, and solve problems proactively

Desired Skills & Experience

• Hands-on experience with Epiplex or similar tools used to create simulations and guided workflows
• Experience developing multimodal training solutions for diverse learner needs
• Background in financial services or other highly regulated environments is a plus

What You Will Be Doing

Key Focus Areas

• Develop Epiplex simulations and guided workflows to support agent and supervisor training
• Create job aids, quick reference guides, and practical training content aligned to call center workflows and evolving platform changes

Day-to-Day Responsibilities

• Translate CCaaS functionality into clear, user-friendly training materials and job aids
• Partner with subject matter experts to validate, refine, and maintain training content as platform needs evolve
• Support large-scale technology rollout efforts through training needs analysis, curriculum planning, and independent execution

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP's Employment Accommodation policy. Applicants need to make their needs known in advance.