NetApp Storage SME (Consultant) - Remote

NetApp Storage SME (Consultant) – Remote Contract Role

This position is responsible for advanced administration and support of enterprise storage. This role focuses on NetApp storage environments (FAS, ONTAP), multi-vendor storage platforms, and cross-platform system administration. The consultant ensures high availability, performance optimization, and operational excellence, while supporting ITIL-based service management processes.

Key Responsibilities Storage & Infrastructure Management

• Administer and support NetApp FAS systems and NetApp ONTAP environments
• Provide advanced support for NAS and SAN architectures, including provisioning, zoning, and performance optimization
• Manage EMC storage platforms and interoperable storage environments
• Perform capacity planning, replication, backup integration, and disaster recovery setup
• Use NetApp Active IQ Unified Manager (AIQUM) for proactive monitoring, performance analysis, alerting, and reporting
• Troubleshoot complex storage issues and implement performance tuning improvements
• Identity & Authentication

Configure and support authentication protocols including:

• Kerberos
• LDAP
• Integrate infrastructure systems with directory services and access control frameworks
• IT Service Management (ITSM)

Support ITIL processes including:

• Incident Management – timely diagnosis and resolution of infrastructure incidents
• Problem Management – root cause analysis and implementation of permanent fixes
• Utilize ServiceNow ITSM for ticket tracking, workflow automation, and reporting
• Maintain comprehensive documentation for incidents, changes, and system configurations

Required Qualifications

• Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
• 5-7 years of experience in infrastructure and storage
• Strong hands-on experience with:
• NetApp ONTAP and NetApp FAS
• NetApp Active IQ Unified Manager (AIQUM) monitoring and analytics
• SAN/NAS storage environments
• Windows Server and Linux (Red Hat) administration
• Experience supporting EMC storage systems
• Proficiency with Microsoft PowerShell scripting

Preferred Qualifications

• Familiarity with ServiceNow ITSM platform and ITIL processes
• Knowledge of enterprise authentication protocols (Kerberos, LDAP)
• Relevant certifications (preferred):
• NetApp Certified Professional (NCDA/NCIE)
• Microsoft Certified
• Red Hat Certified Engineer (RHCE)

Key Skills

• Advanced troubleshooting and root cause analysis
• Strong knowledge of storage performance and monitoring tools (AIQUM)
• Ability to manage complex, multi-platform environments
• Strong communication and documentation skills
• Ability to work in high-availability, mission-critical environments

Work Environment

• Enterprise IT infrastructure environment (remote)
• Participation in on-call rotation for critical infrastructure support
• Success Metrics
• Storage and system uptime and performance
• Reduction of recurring issues through effective problem management
• Efficient capacity and performance optimization using AIQUM insights