Service Manager

Service Manager

Our client is a rapidly growing large regional mechanical contractor focused on commercial multifamily and hospitality projects. They are seeking a Service Manager to join their growing team in the Washington DC area.

Job Duties

• Works with all levels of staff in the service department, office, VP leaders, service technicians, sales and dispatcher.
• Lead in developing high-performance teams through supervision, training, coaching, and mentoring. Ensure regular feedback is shared with staff, including timely completion of employee performance appraisals.
• Works closely with the Insides Sales Lead to map out the duration and scope of projects.
• Works with field personnel to generate materials lists to ensure that all appropriate materials are ordered timely.
• Works with the Dispatcher to ensure that labor is assigned appropriately to each project, so jobs are completed timely.
• Provides daily updates to the Executive team regarding job status and to discuss items needing additional attention/resolution.
• Works with the VP of Sales – Service to ensure that the project execution matches the original project vision as encapsulated in the quote/bid/contract.
• Assists with the management of the warehouse and materials.
• Evaluates area safety needs/requirements to assist in the implementation of safety policies, procedures, and training.
• Upholds a high level of quality for AMSI's customers, for both professional communication and high-quality technical service. Represents the company by serving as a direct customer contact.
• Communicates directly with Team Leaders when a specific technician is struggling or not performing as the expected level of their role. Provides feedback to management in their daily update regarding that technician/laborer.
• Formulate weekly plans that outline labor tasks and materials needed.
• Prepare and maintain accurate records, logs and reports.
• Check-in with technicians throughout the day to receive updates and job progress.
• Develop, maintain, and strengthen relationships with key owners, developers, architects, engineers, and general contractors.
• Other duties as assigned.

Job Requirements

• 15+ years of engineering, architectural, construction, or project management experience in related markets.
• Bachelor's degree in Construction Management, Project Management, Architecture, Engineering or equivalent
• Strong organizational skills: candidate should be energized by working with different teams, both internal and external.
• Extensive knowledge of method, equipment and tools used in the HVAC service and installation trade.
• Ability to read and understand construction drawings. Ability to accurately measure. Ability to multitask
• Able to understand and manage job budgets and deadlines.
• Extensive knowledge of principles and practices of HVAC repair, maintenance, and installation.
• Extensive knowledge of standard practices, equipment and tools related to the HVAC trade.
• Extensive knowledge of various mechanical systems related of the HVAC trade.
• Extensive knowledge of various electrical and control systems related to the HVAC trade.
• Extensive knowledge of operating and repair characteristics of various HVAC systems.
• Extensive knowledge of methods and techniques of welding and fabrication.
• Strong problem solving and critical thinking skills.
• Strong organizational and leadership skills.
• Strong communication skills.
• Comfortable with ladders and heights.
• The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 50 pounds. On occasion, lift and/or move more than 75 pounds with assistance.

Job Competencies

To perform the role successfully, an individual should demonstrate the following competencies:

• Attendance & Punctuality - is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
• Reliability - follows instructions, responds to management direction; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
• Quality - demonstrates accuracy and thoroughness; monitors own work to ensure quality.
• Productivity & Quantity - meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.
• Teamwork - contributes to building a positive team spirit; puts success of team above own interests.
• Communication - listens and gets clarification; responds well to questions.
• Safety and Security - examines safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.