Engineering Manager - Backend

Jitterbit is a recognized leader in Integration Platform as a Service (iPaaS) and API Management named in the Gartner Magic Quadrant for seven consecutive years. Our mission is to simplify and accelerate digital transformation through our low-code iPaaS API Management (APIM) Low-Code Application Platform (LCAP) and B2B solutions.

Our platform helps businesses automate mission-critical systems quickly and effectively. To do this we continuously build and evolve a robust scalable secure and highly reliable SaaS platform serving customers around the world.

We are looking for an experienced engineering leader who combines strong people leadership execution discipline and technical depth. This role is ideal for someone who enjoys building high-performing distributed teams while remaining close enough to the technology to guide architecture troubleshoot complex problems and help the team make sound engineering decisions.

About the Team

At Jitterbit engineering is at the heart of everything we do. We take pride in building high- quality maintainable software and delivering a world-class experience for our customers.

Our engineering organization operates in a collaborative remote-first environment with team members across multiple countries and time zones. You will work closely with engineers Product Management Support L3 Engineering DevOps/SRE QA and other engineering teams to build and operate enterprise-grade integration and API management capabilities.

We value ownership transparency technical excellence continuous improvement and a willingness to solve problems collaboratively.

About the Role

As a Senior Engineering Manager Backend you will lead a distributed team of backend engineers responsible for designing building operating and evolving critical components of Jitterbits iPaaS and API Management platform.

You will be accountable for both people leadership and engineering delivery. You will establish clear priorities help the team execute predictably develop engineering talent remove obstacles and create an environment in which engineers can do their best work.

You will partner closely with Product Management and other stakeholders to translate business priorities into executable engineering plans while balancing product delivery with platform scalability reliability technical debt and operational excellence.

This is not a purely administrative management position. You should be technically strong enough to participate in architecture and design discussions challenge technical assumptions review approaches and dive deeply into complex production or engineering problems when necessary. When critical situations arise you are comfortable rolling up your sleeves and working alongside the team to drive them to resolution.

Our technology environment includes:

• Languages & Frameworks: Java Spring Boot C Lua

• Infrastructure & DevOps: Docker Kubernetes Linux Nginx Tomcat Apache

• Data & Messaging: MySQL SQL Server Redis Kafka Elasticsearch InfluxDB

• Cloud Services: AWS including S3 CloudFront DynamoDB and related services

  What Youll Do
  Lead and Develop the Team

• Lead coach and mentor a geographically distributed engineering team across multiple countries and time zones.

• Build a high-performing engineering culture based on ownership accountability collaboration technical excellence and continuous learning.

• Conduct regular 1:1s provide actionable feedback establish development goals and support engineers in their career growth.

• Manage performance effectively recognizing strong contributors while addressing performance gaps in a timely and constructive manner.

• Participate in workforce planning interviewing hiring onboarding and retaining high- quality engineering talent.

• Identify future technical and team leaders and create opportunities for them to grow.

• Foster an inclusive environment where team members are comfortable sharing ideas

  raising risks and challenging assumptions.

  Drive Engineering Execution

• Own the planning and execution of engineering initiatives from requirements and technical design through development testing deployment and production support.

• Partner with Product Management to understand business priorities define scope evaluate trade-offs and establish realistic delivery commitments.

• Lead Agile ceremonies and ensure effective sprint planning backlog refinement daily execution reviews retrospectives and continuous improvement.

• Maintain visibility into sprint progress dependencies blockers risks and delivery commitments.

• Use engineering metrics and data to improve delivery predictability quality operational performance and team effectiveness.

• Balance feature development with technical debt platform improvements scalability reliability and engineering productivity.

• Identify delivery risks early and communicate clearly with stakeholders when priorities scope or timelines need adjustment.

  Provide Technical Leadership

• Maintain sufficient technical depth to have meaningful conversations with senior engineers and architects about system design architecture scalability reliability security and performance.

• Guide technical discussions and help the team evaluate architectural approaches and engineering trade-offs.

• Ensure appropriate engineering practices around design reviews code quality automated testing observability deployment and operational readiness.

• Encourage solutions that are maintainable scalable secure and appropriate for a large- scale multi-tenant SaaS environment.

• Partner with senior engineers and architects on technical strategy and long-term platform evolution.

• Dive into complex technical issues when necessary and work alongside engineers during critical production or customer-impacting problems.

• Help drive root-cause analysis and ensure corrective and preventive actions are completed following significant incidents.

  Collaborate Across the Organization

• Build strong working relationships with Product Management Support L3 Engineering QA DevOps/SRE Architecture Security and other engineering teams.

• Partner closely with Support and L3 teams to understand customer-impacting issues prioritize escalations and ensure timely resolution.

• Coordinate dependencies and technical initiatives that span multiple engineering teams.

• Clearly communicate engineering priorities technical risks delivery status and trade-

  offs to both technical and non-technical stakeholders.

• Represent the team in cross-functional planning operational reviews and leadership

  discussions.

• Create effective feedback loops between Engineering Product Support and customers

  to continuously improve product quality and reliability.

  Own Operational Excellence

• Help ensure the platform meets the reliability availability scalability and performance expectations of a 24x7x365 enterprise SaaS environment.

• Establish strong ownership of production services within the engineering team.

• Partner with operations and engineering teams on monitoring observability incident

  response capacity planning and production readiness.

• Drive continuous improvements based on production incidents customer escalations

  operational metrics and engineering retrospectives.

• Promote automation and engineering practices that reduce recurring operational work and improve system resilience.

Qualifications :

What Youll Bring

• 10 years of software engineering experience including significant experience building enterprise or large-scale distributed backend systems.

• 5 years of experience directly managing and developing software engineering teams.

• Demonstrated experience leading distributed engineering teams across multiple

  countries and time zones.

• Proven ability to lead teams through planning execution and delivery of complex

  software initiatives.

• Strong experience with Agile/Scrum methodologies including sprint planning backlog

  management estimation execution tracking retrospectives and continuous

  improvement.

• Strong cross-functional collaboration experience working with Product Management

  Support L3 Engineering QA DevOps/SRE and other engineering teams.

• Strong technical foundation in backend and distributed systems with the ability to

  participate deeply in architecture design debugging and production troubleshooting

  conversations.

• Experience building and operating multi-tenant SaaS applications.

• Strong understanding of cloud-native architectures microservices APIs and event-

  driven systems.

• Experience or strong familiarity with Java and Spring Boot.

• Experience or strong familiarity with AWS Docker Kubernetes Linux Tomcat and

  Apache.

Youll Thrive Here If You...

• Are passionate about building coaching and retaining high-performing engineering teams.

• Balance people leadership delivery accountability and technical excellence.

• Stay technically engaged and are comfortable diving deeply into difficult engineering

  problems when the situation requires it.

• Can move comfortably between a team members career discussion a sprint-planning

  conversation an architecture review and a critical production issue.

• Create clarity when priorities or requirements are ambiguous.

• Hold yourself and your team accountable while creating an environment built on trust and transparency.

• Communicate proactively and clearly in a globally distributed remote-first environment.

• Use data and engineering metrics to identify problems and drive continuous improvement.

• Think beyond individual features and consider scalability reliability maintainability

  customer impact and long-term platform health.

• Collaborate effectively across organizational boundaries and focus on solving problems

  rather than assigning blame.

• Champion the best ideas regardless of where they originate.

• Know when to delegate and empower your teamand when to roll up your sleeves and

  work alongside them.

• Solid understanding of relational databases particularly MySQL and SQL Server.

• Familiarity with technologies such as Redis Kafka Elasticsearch DynamoDB and other

  distributed data technologies is a plus.

• Experience supporting highly available business-critical production systems.

• Strong understanding of software development lifecycle practices CI/CD automated

  testing observability and operational readiness.

• Excellent problem-solving analytical communication and organizational skills.

• Ability to communicate effectively with both highly technical teams and business

  stakeholders.

Additional Information :

What Youll Get:

• Work for a growing leader within the Integration Platform as a Service (iPaaS) tech space
• Join a mission-driven company that is transforming the industry by changing the way customers use API creation within business-critical processes.
• Career development and mentorship
• A flexible remote-friendly company with personality and heart

Jitterbit is an Equal Opportunity Employer. Employment decisions are made without regard to race color religion national origin gender sexual orientation gender identity age physical or mental disability genetic factors military/veteran status or other characteristics protected by law.

Jitterbit is an Equal Opportunity Employer. Employment decisions are made without regard to race color religion national origin gender sexual orientation gender identity age physical or mental disability genetic factors military/veteran status or other characteristics protected by law.

Remote Work :

Yes

Employment Type :

Full-time