Property Manager

Job Description

Job Description

10 Federal Storage is a technology-driven self-storage operating company headquartered in Raleigh, NC, with 130+ properties across 17 states. We combine innovative platform solutions with a high-touch customer experience to deliver best-in-class storage for individuals and businesses alike. At 10 Federal, we believe in developing our people, investing in our communities, and operating with integrity at every property.

The Property Manager is the face of 10 Federal Storage at their property. In this role, you will own the day-to-day operations of your facility — from delivering an outstanding customer experience and driving unit rentals to maintaining a clean, safe, and show-ready property. You will serve as the primary point of contact for customers, prospective renters, and your District Manager, operating with a high degree of autonomy while upholding 10 Federal's standards of excellence.

This role is full time, Monday to Friday with the possibility of some weekend work.

Responsibilities:

Customer Service & Sales

• Serve as the first point of contact for customers — in person, by phone, and through digital channels — delivering a welcoming, professional, and solutions-oriented experience.
• Identify customer storage needs and recommend the right unit size, features, and rentable add-ons (locks, boxes, packing supplies, insurance, truck rentals) to meet those needs.
• Guide new customers through the full rental process, including lease agreements, access codes, and payment setup using SiteLink/storEDGE or other property management systems.
• Proactively follow up on leads, inquiries, and waitlists to maximize occupancy and conversion rates.
• Handle customer concerns, disputes, and account issues with professionalism, escalating to the District Manager when necessary.
• Place courtesy calls to customers regarding late or missed payments and facilitate collections as needed.
• Process daily payments, balance cash receipts, complete bank deposits, and maintain accurate financial records.

Facility Operations & Maintenance

• Conduct daily and weekly property walkthroughs — including lock checks, unit inspections, and grounds sweeps — to ensure the facility is safe, clean, and operationally sound.
• Prepare vacated units for re-rental: clean interiors, inspect for damage, replace locks, and confirm unit readiness before listing for lease.
• Perform general maintenance tasks including sweeping, mopping, light bulb replacement, restroom cleaning, and light landscaping.
• Open and close unit doors as needed; physical tasks may include lifting overhead doors and items up to 50 lbs.
• Monitor and maintain cleanliness standards across all common areas, restrooms, parking lots, perimeter fencing, and building exteriors.
• Report maintenance concerns, security issues, or equipment failures promptly to the District Manager and coordinate resolution.
• Maintain accurate inventory of rentable merchandise (boxes, locks, supplies) and submit restocking requests as needed.

Administration & Compliance

• Manage tenant accounts in the property management system: move-ins, move-outs, rate adjustments, delinquency tracking, and lien/auction processes per state law and company policy.
• Complete required daily, weekly, and monthly administrative reporting accurately and on schedule.
• Ensure compliance with all local, state, and federal regulations related to self-storage operations, fair housing, and customer data privacy.
• Maintain accurate and secure records of rental agreements, payment history, incident reports, and customer communications.
• Support District Manager with property audits, rate reviews, and performance improvement initiatives.

Teamwork & Community

• Work collaboratively with nearby store locations and District Manager to share best practices, support coverage needs, and contribute to regional performance goals.
• Operate with a strong sense of ownership, reliability, and self-direction on daily tasks while remaining a responsive team player.
• Represent 10 Federal Storage with professionalism and enthusiasm in all customer and community interactions.

Qualifications:

Required

• High school diploma or GED equivalent
• 1+ year of experience in a customer-facing, sales, or service-oriented role (retail, hospitality, property management, leasing, or related field)
• Strong interpersonal and communication skills with the ability to build rapport quickly
• Basic computer proficiency and comfort learning property management or POS software
• Valid driver's license and reliable personal transportation
• Ability to work independently, manage time effectively, and complete physical tasks without direct supervision
• Ability to lift up to 35 lbs. regularly and up to 50 lbs. occasionally

Preferred

• Prior self-storage, property management, or facility operations experience
• Experience with SiteLink, storEDGE, or similar property management systems
• Demonstrated sales track record with comfort recommending products and closing rentals
• Associate's or bachelor's degree in business, hospitality, or a related field

Physical Requirements

This role requires a blend of office-based and on-site physical activity. Team members should be prepared for the following on a regular basis:

• Extended periods of standing, walking, and moving throughout the facility
• Bending, kneeling, and climbing stairs during property inspections and unit turnovers
• Lifting and carrying items up to 35 lbs. regularly; occasional lifts up to 50 lbs.
• Opening and closing overhead storage doors
• Exposure to varying weather conditions during outdoor facility responsibilities
• Sedentary desk work for administrative tasks, customer account management, and reporting

Our Core Values

At 10 Federal, everything we do is rooted in five core values. We look for team members who live these every day:

• Master Your Craft — Take pride in your property, your process, and your performance. Own your results.
• Commit to the Climb — Show up, keep growing, and pursue continuous improvement in yourself and your store.
• Lead the Way — Set the standard for customer experience and facility care, regardless of title.
• Be the Solution — Approach challenges with resourcefulness and a can-do attitude.
• All In All Together — Support your team, your customers, and your community as one unified force.